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Business Profile

Child Care Services

Gina’s DayCare Learning Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A refund was denied. Children were not set to attend daycare until 2 January 2024 which was agreed upon on 23 December 2023. On 26 December 2023, provider was contacted and informed that the daycare service would not need to be provided. Provider became unprofessional and refused to provide a refund. Provider did not inform me of a 5% charge fee for using my debit card. Provider said payment would be 470x2 which is $940; however, she charged $976 and a 5% service fee plus another charge to which I did not receive a receipt. Only 1 receipt was issued but a total of $1139.25 was taken from my account. My spouse went to the daycare to get a hard copy of the contract that was signed stating no refund and the provider denied us the hard copy of the contract and said shed send it to us later digitally. She then told us shed use our notification as a 2 week notice and our kids could attend daycare on 2 January 2024-12 January 2024 since we had paid for it. However, she removed us from the daycare app in December. This app is used to check your kids in/out of daycare and communicate with staff and check your childs progress while enrolled in the facility. So, we had no access to the day care during the times she said we could attend because she would not refund us. The payment agreement I signed was regarding payments once the child is enrolled in daycare. I disputed with my bank but was told since I wasnt granted access to the daycare, Id have to go through small claims court.

Gina’s DayCare Learning Academy is NOT a BBB Accredited Business.

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