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Business Profile

Embroidery

The Mash Pit by Zoey's Attic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2023 I reached out about custom embroidery with a design and a general idea of what I wanted to do. In January of 2024, I dropped off 16 linen napkins from Cultiver, valued at $240, to be embroidered with custom embroidery of the design that I created. When I dropped them off, the owner/manager took the notes about what I wanted (centered along edge) and told me that their embroiderer would be reaching out. What I said in person to the owner differed from what I had e-mailed about the previous year. I asked for a proof, which they failed to provide.When I went to the store to pick up my napkins, they had been embroidered in the wrong location and orientation (diagonally on corner). I asked the owner about this and he acknowledged that they had been done incorrectly. I left the napkins behind to see if anything could be done about the embroidery. Their response was that they couldn't remove the initial embroidery because it would damage the fabric, but they could add a second embroidery in the location I wanted - which is among the most ridiculous things I've ever heard.I asked for a full refund and for them to pay to replace the napkins they ruined. They have issued the refund, but are refusing to pay to replace the napkins that they destroyed. I contend that if it was a product they had provided and ruined, they would be paying for the replacement - not me. Additionally, they didn't have me sign anything releasing them from liability - and certainly not anything that released them from liability if they made an egregious error.

The Mash Pit by Zoey's Attic is NOT a BBB Accredited Business.

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