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Business Profile

Chiropractors D.C.

Vital Performance Chiropractic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vital Performance Chiropractic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vital Performance Chiropractic has 2 locations, listed below.

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    • Vital Performance Chiropractic

      6049 Mid Rivers Mall Dr Weldon Spring, MO 63304-1108

    • Vital Performance Chiropractic

      7827 State Highway N Suite 102 O Fallon, MO 63368

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a health program for my daughter. Thought it was a year long program as it was nearly $6000 and billed over 12 months. Only received 90 days of basic supplements and 6 months of weekly chiropractor adjustments. Business lost my first set of X-rays and never gave us the second set. The second X-ray showed her curve actually increased from 11 degrees to 16, not an improvement. We were promised work out exercises and help with athletic performance, including meal planning/diet info. We were given one sheet on the first visit of food/snack options and two suggested stretches. Nothing more. We talked at several visits about the Dr.s plans and hopes for a full athlete facility. It appears they are still putting this program together and we were signed up before it was fully developed. At the end of our six months we were encouraged to pay more to keep our services but I expressed my disappointment in the program thus far. The lady at the desk said shed ask the doctor to call me. Its been two months. I still get auto texts but have never received a call and of course Im still paying each month. Im sure this business has good intentions but they took our money before this program was really fully developed.

      Business Response

      Date: 06/17/2024

      Dear ******************* & the Better Business Bureau,
      I hope this message finds you well. I am writing to address the concerns you have raised regarding the health program for your daughter. I want to extend my sincerest apologies for any miscommunication and the frustration you have experienced. It is important to us that all our clients feel supported and satisfied with the services we provide.
      Firstly, I want to acknowledge the shortcomings you mentioned. The initial understanding of 90 days of supplementation and six months of chiropractic adjustments needed to meet your expectations fell short of your standards for your daughter and Id like to apologize as we do not ever intend to not hit goals and expectations set by ourselves and our clients. The lack of comprehensive workout exercises, athletic performance guidance, and meal planning support was not in line with the expectations made to you. We are deeply upset that it did not meet your expectations. Our Blood panel program is very extensive and goes through pages of testing and heavy reading to make sure that the supplements given are top-tier and will help regulate and move the person receiving them in a positive direction. We work closely with two very highly trained doctors who personally read these and go through everything to make sure it meets and exceeds our standards so we apologize that you felt them to be basic and not u to par. We will work hard to make sure all clients know the work and value that goes into picking the supplementations that each person receives.
      Regarding the **rays, we deeply regret the loss of the first set during a software update performed by our **ray company. Despite multiple attempts, we have been unable to recover the lost images. We understand the impact this has had on your daughter's care and sincerely apologize for the inconvenience. The second set of **rays showing an increased curve from 11 to 16 degrees is concerning, and we understand your disappointment in this explanation. The curve you are referring to was secondary in a different place on her spine. She has multiple curves as you are aware and we should have presented this in a more understanding way. She did in fact have great improvement however there was fault in how this information was presented and we apologize for the confusion. She has a curve in both her Thoracic spine and her Lumbar spine - this is where the confusion comes in to play. Both improved through her care but we need to do better in explaining which curve is on display for you while going through XRays.
      **************** and our team made efforts to provide nutritional advice and exercise options, even suggesting at the start of care that you begin training with a local gym you were considering since we were not yet set up to do so ourselves. We recognize that our facility was not fully equipped at the time to offer complete workout sessions, which contributed to your dissatisfaction.
      Regarding the ongoing payments, we assure you that they are for services rendered, and we adhere strictly to policies that prevent overcharging. The payments were spread over 12 months instead of a 3-month period to make it more manageable for you. This arrangement included chiropractic care, bloodwork, supplements, and a secondary draw. After conducting a full account audit, we found that the total amount spent on services rendered is just over $4000, not $6000. The remaining balance current is $499.67 is for the services provided up to this point, and the final payment would be processed at the end of this month however we do not like the experience you have felt and dont feel as though it is at all up to our standards and will not be taking your final payment for those services rendered.
      Once again, I apologize for any inconvenience and miscommunication. We value your feedback and are committed to improving our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out. **************** did try to call multiple times but never was able to connect with you all, he is more than willing, as am I, to speak on this matter and as you know our door is always open. We appreciate you allowing us the honor of working with your daughter and would be more than happy to continue in the future. We made such great progress and look forward to seeing her succeed on multiple fronts in the future.
      Thank you for your understanding. Have a Blessed Day.
      Genuinely,
      ***********************
      Director of Communications
      ************ (personal cell)
      Vital Performance Health & Wellness

      Customer Answer

      Date: 06/18/2024

      Complaint: 21742428

      I am rejecting this response because:
      It is incorrect. I have spoken to the Dr. and only one attempt not multiple attempts were made. There was a delay because the Dr. was out of town. In addition, saying I have one payment remaining is in accurate. I will be calling the business to verify. 


      Sincerely,

      *******************

      Business Response

      Date: 06/24/2024

      We had tried to contact her multiple times and apologize that she didn't receive them.  We are not charging her anymore.  We are very upset that she feels this way.  We pride ourselves on being genuine.  

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Vital Performance Chiropractic is NOT a BBB Accredited Business.

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