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Business Profile

Clinic

SSM Health Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving collection notices for a bill that i am not tracking and/or received. I am not certain what exactly i am being billed for and I have made multiple requests to the billing department provide details on what exactly I am being billed for. They have redirected any issue's to the technical department who stated they only offer technical support. I have also requested to speak to a manger who has yet to respond. I have also requested a statement in the mail and after 10 days, i have only received additional collection notices.

    Business Response

    Date: 04/25/2024

    This correspondence serves as SSM Health's response to Complaint # ********. 

    The complaint states the consumer is receiving collection notices and has been unsuccessful in receiving an explanation of the bill. 

    After a comprehensive review, the balance constitutes a valid debt. Billing statements indicating the debt were sent to the patient according to SSM Health's billing and collections policy. The balance has been recalled from collections and placed on hold until the patient can be contacted and provided with validation. A separate correspondence will be sent to the patient with billing details. 

    Thank you for allowing us the opportunity to respond to this complaint. 

    ************** SSM Health Patient Financial Services 

    Customer Answer

    Date: 04/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two children (Ages 7 & 9). Both children were sick with fevers and feeling very under the weather. After a couple of days of letting their bodies fight this sickness, I took them to SSM ****** care located off ***************** in St. Charles, Mo. SSM ****** care told me there was nothing wrong with both children and they did not have a fever. I made them test both children multiple times (using their forehead scan thermometers) and they still told me nothing was wrong. They rushed us out of office as fast as possible and still sent a bill for a service that was inaccurate. It seemed as though they wanted to maximize profit while not providing service. Unhappy with the results we drove straight to ********************** to find out both boys did indeed have a fever (one was ***** and one was *****). After a full check out at hospital, both children tested positive for Influenza A. At SSM ****** Care, they made me question myself that both children were fine and should be in school. Thank God I didn't just listen to them. The Dr.'s at the hospital told me SSM urgent care needs to get new equipment and there is absolutely no way they both spiked fevers in the 6 minute drive from ****** Care to hospital. I truly believe SSM's business plan here is to get patients in and out as fast as they can without caring about quality of patients at all. Grab as much money as they can. I called manager at location and was then directed through SSM channels explaining my situation and was told they would wave the Co-Pay fee and if I received a bill to contact SSM. Shortly after, I received a bill and tried to reach out to SSM, but it's as though everyone forgot about what they told me and they still submitted to insurance. My insurance automatically paid their portion and I contacted SSM again to no avail. Instead, SSM sent my bill to collection agency and have refused to reply to my e-mails. I will not be paying for a service I did not receive! I will also never return to this or any other SSM location ever! Thankfully this was not a serious concern. I could only imagine what could have happened if it was.

    Business Response

    Date: 01/24/2023

    This correspondence serves as SSM Healths response to BBB Complaint # ******** ***********************.

    Accounts for both children have been reviewed. Based on the initial review it was determined,although the care was appropriate the guarantor liability for both accounts would be waived to $0 for good patient relations. One account that had been placed with collections has been adjusted to $0 and cancelled with the collection agency. The second account is still pending with insurance. Once there is a liability that balance will be waived as well. We apologize this was not completed in a timelier manner. Thank you allowing us the opportunity to respond to this concern.  

    Customer Answer

    Date: 01/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

SSM Health Medical Group is NOT a BBB Accredited Business.

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