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Business Profile

Bakery

Sweet Bliss Goodie Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to sweet bliss through ********* as i did last year for my daughters first birthday. I reached out about 3 weeks before my daughters birthday. I sent my suggested them and asked if they could do it. They said yes and I asked more questions which i never got a response for. I called a million times i emailed and messaged them on *********. I got no response until I paid for the goodies online and said please call me asap in the notes. They didnt call, they responded on ********* letting me know they couldnt make what I requested. That was 3 days before my daughters party. Unfortunately I had to pay another shop and pay to have it expedited. I have asked for a refund through email as well as ********* but they are no longer responding and still not answering their phone.

    Business Response

    Date: 04/04/2023

    We have been in communication about this order with the customer. When I initially responded I was very clear about what we would be able to do for her as far what we offer through our bakery ie. a naked cake that she would need to put a cake topper on, as well as coordinating cupcakes in the color scheme that she sent me via photos. The customer stated that they would prefer just cupcakes for their event. All of our orders are placed via our website and what we are able to do is stated on our website. I was anticipating the customers order and once received contacted them to ensure that they ordered what they were looking for as far as goodies went. The customer then told me that she wanted toppers for the cupcakes made out of fondant, I informed her that we do not use fondant. The description of the item she ordered clearly states that the cupcakes are decorated with a vanilla buttercream and none of our photos show the use of fondant on any platform. If fondant was what the customer was desiring then placing an order for cupcakes decorated in buttercream probably wasn't the right move.  After searching through missed calls I discovered I have one missed call from a customer with this last name but they did not leave a voicemail. As a business owner and mom of 2 under 2 I unfortunately don't have to time to call back all of the numbers that call and don't leave a message. I happily return calls of those who leave a message stating what they are calling about. We also have shoppe hours where our door is open and if reaching us was a problem we could be found working hard at our storefront to ensure our customers are taken care of.  After the customer reached out to us on multiple platforms, within minutes, I decided to respond via email as she seemed to have a problem with me responding via *********. As a growing business we are no longer able to take orders via ****** ***** platforms which is why we created out easy to use online ordering system that is very clear on what we offer. I never received a response via email where I informed the customer about how we could refund her order total. We are happy to refund the total of $15 to the customer at their earliest convenience and feel that this situation was avoidable. Please see attached photos of the one missed call as well as the email response that was sent as to how the refund could be handled. Thank you for your time.

Sweet Bliss Goodie Boutique is NOT a BBB Accredited Business.

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