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Business Profile

Fence Contractors

AllStar Fence
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was over charged the bid said 183 feet of fencing when installed it only came up to 170 feet. We paid them and when done ask why we were charged for footage we didn't use he claims they charge by 8 foot section and could not refund the extra charge for fencing we did not get. Said he would meet up with us and never did.Two fence post on patio are coming loose and the gate on the other side of the house is sagging and hard to open and close wanted them to come out to fix and they will not call us back.The fence was installed November 12, 2024. Not great customer service.

    Business Response

    Date: 05/19/2025

    I did meet with the customer to address his gate issue in November and said I would redo it. 
    then he said I over charged him, I explained that I didnt

    he then started to threaten me and my business. 
    as to him reaching out in March of this year regarding post mounted on concrete pad being loose. That would likely fall under storm damage since thats when we had some storms with high winds.there was never any mention of them being loose before. 
    I do stand by my warranty, but I dont deal with people who threaten myself or my business. 

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: 22273186

    I have reviewed the business' response and am rejecting it because:
    There was no existing fence on the side in question where the bushes were cut, in the front there is no post that separates the two fences, and my contract states a different amount than was paid.  The pictures clearly show everything that I'm stating. 


    Sincerely,

    **** ****** **E COST OF THE ****

    Business Response

    Date: 09/12/2024

    ******* Heitmann 

    owner

    i have reviewed that job and the new fence was installed in the same location as the old fence that we removed from the property. 
    That is what the customer wanted. We would be happy to move the fence, but there will be an additional cost. 

    Business Response

    Date: 09/13/2024

    There was a fence there. We dug up old concrete pods from old fence so we could put the new post in. 

    Customer Answer

    Date: 09/17/2024

    Yes, there was a fence there over 30 years ago; however,  your salesman was showed where the property line is.  Based on that I was told that the installers would need a foot of clearance between the fence line and the bushes.  Not that the fence would be placed on the same line as the bushes and some of them would be totally cut down.  The location of the property line should have been shown to the installers and not left for interpretation. Don't forget about the other problem of there being no post to separate my fence from my neighbors.  That also needs to be corrected. 

    Business Response

    Date: 10/29/2024

    Do you have a plot plan showing your property lines? 
    if so Id be happy to look at it.

    Customer Answer

    Date: 10/30/2024

    Property lines

    Business Response

    Date: 10/30/2024

    Do you have a plot plan showing your property lines? If so I would like to look at it and possibly get this resolved for you.

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