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Business Profile

Towing Company

Budget Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Budget Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Budget Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 26 at or around 8:10 pm, Budget towing towed my personal vehicle to my residence where they hit my neighbor's basketball hoop causing extensive damage to the passenger power side mirror, door, door glass and vehicle body. ****** ******* (tow truck operator) said he would cover the damages personally because it would be cheaper than turning it into his insurance provider. He said he would call me and make arrangements to pick it up my vehicle and take it to where he would repair his damages or have it repaired. On Monday September 30th at or around 3:45 pm, he told me by phone that he had changed his mind and would not pick it up, that I now had to deliver it to him even though the vehicle is not operational. Then he offered me $1000.00, not for the damage he inflicted on my vehicle, but to take possession as the owner in a purchase of said vehicle that currently has an "as is" value of many times that. Now I'm a self employed single mother and I (now) believe he is attempting to take advantage of me and I want the body work for the damages he inflicted corrected at a reputable neutral body repair shop, whether I repair the reason for the tow or not, or he can give me a negotiable check for the estimated cost of repair. The damage he caused drastically reduces the value of my vehicle if I decide to sell it as is. all damage is backed up by witness account of the accident and photos of the results of Budget's damage. Vehicle towed from ************************* on HWY P to my residence as listed above.

      Business Response

      Date: 10/04/2024

      Please see attachment for business response.

      Customer Answer

      Date: 03/11/2025

      I have contacted them several times he will not call me back and he will not fix it. He will not do anything that he said he was going to do 

      Business Response

      Date: 03/12/2025

       Budget Towing has not received any correspondence by phone,mail or e-mail from ****** *******. The incident happened back in September of 2024 and Budget Towing offered to pay for the damages if she took it in for repairs. Then in October 2024 she contacted the BBB which we again offered to pay for the repairs. The BBB notified ****** of our response and the complaint was closed as per the email we received on 10-11-2024. It is now March 2025 and Budget Towing is still willing to pay for the repairs. Budget Towing just needs to know the name of the Repair Shop and the Contact Person in order to pay for the necessary repairs.

      Sincerely,

      Budget Towing
      ************

      Business Response

      Date: 04/10/2025

       Budget Towing (****** *******) have made several attempts to respond to this complaint. As per the BBB History on this complaint The BBB has tried to notify ****** ****** on numerous occasions of Budget Towings offer to fix the damaged vehicle which The BBB received no response from ****** ******* and closed the complaint. Budget Towing Stands by the offer to pay for repairs on ****** ******** vehicle.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was awaiting my insurance company to tow my car after I wrecked. They are required to notify me within ten days of having my car, they never did. After I realized my car was missing I called around, the county said Budget towing took my car on December 24th, which was well over a month prior to me calling. When I asked budget towing they said I owed thousands of dollars and they don't have to notify me when they have my car, which is a lie.

      Business Response

      Date: 04/19/2023

      We went through the process and sent all required forms and notifications to all listed Owners & Lienholders and we obtained a salvage title for that vehicle. 

    Budget Towing is NOT a BBB Accredited Business.

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