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Business Profile

Pawnbroker

West Plains Pawn, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gun from them on GunBroker.com. In the title listing it said the gun was brand new. Later on they told me it wasn't so I asked for a refund. They said they would refund me and it may take 5 days. I never got my refund and they try to say the refund was declined because I didn't use and actual bank card which I did. I called up there and got put on hold and was never talked to. I just want my money back

    Customer Answer

    Date: 04/10/2024

    I have talked with them finally and they said they would send me a company check

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a mower from them, they said it was tested and worked. Right after paying for it, they told me that it was broken. They "Issued" a refund but their computer did not process it. They sold me a broken item, That they knew was broken. They refused to give me a reciept for the refund. Still have not recieved a refund.

    Business Response

    Date: 08/08/2023

    The item had two batteries, one of which was on the charger when the customer made the purchase. After he had paid, we discovered that the battery had not taken a charge. Customer had paid with a credit card and we done a refund and the credit card terminal said the refund was successful. Refunds on cards can take up to 10 business days which was explained to the customer. This is due to the banking system. We could not find where the refund had went through and on 8-1-23, customer was given a full cash refund.

West Plains Pawn, Inc is NOT a BBB Accredited Business.

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