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Business Profile

Floor Materials

Quality Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's almost been a year since my carpet has been in and I have called the store in West Plains to let them know that a piece of the carpet at my entrance at the door was not pulled all the way forward the wood is showing underneath the carpet there where it meets the floor I called and let ****** know about the issue I don't know her last name. I let her know that they needed to fixed it and she said she would make a note of it .well every week to two.weeks since I've had my carpet in, I have called her to see when they're going to come and they still haven't come the last time I called was 2 weeks ago it is now 9-18-2023 and ****** told me she put a ticket up and it wasn't there so she thought it was done I told her I
    haven't had nobody out here yet she did try to ask me to check with the handyman that she had recommended to help me out well he was a no-show and then I called again and he still hasn't returned my calls I let ****** know that he hasn't been returning my calls and that he never came to help me with the job now two weeks ago I called and asked her when is it going to be done again she said they'll call me on Thursday well it's been two weeks now and I still haven't got a phone call I even let her know that I have an area that needs to be fixed that I would pay for because my pet messed it up and I wanted her to fix the carpet there for me so I would pay for it I still haven't gotten a response from the store I don't know why I can't get my carpet finished ,now I'm thinking about selling my house and I need the carpet done please contact me you have my phone number I'll give it again ************ my name is ***** ****** please I need my carpet done this is not very good business thank you.

    Business Response

    Date: 10/16/2023

    We contracted a installer to go to Mrs. ******'s home . He repaired where her dog had damaged her carpet and stretched the original carpet 1/2 of 1 inch to conceal the hardwood beneath. She texted me after and said she was happy.

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