Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother in law made a purchase online and it never shipped out. Tried to get a refund and the owner kept stalling saying she had to talk to ****** .called to check on refund a couple days later and she said she could only talk to ****** Monday through Friday. Kept saying that when I called her a few days after. Finally admitted she transferred her money to her bank account. And we would now have to wait till someone purchased something to get the refund.
Business Response
Date: 05/30/2025
I looked through all my emails, addresses and orders ****** sends to me, but ****** ****** never showed up. The mother in law she is referring to, I found her and sent a refund already to her. It was sent the same day the complaint was put in with the BBB. ****** ****** never ordered anything from me.Customer Answer
Date: 05/30/2025
Complaint: 23301374
I have reviewed the business' response and am rejecting it because:
As I stayed in my complaint my mother in law ordered and was unsuccessful in resolving with the company.So yes It was not ordered under my name, but the business knows that as they state she found my mother in laws order and did not refund until the complaint came in. My mother in lawbresides in the same household as me
Sincerely,
****** *****Customer Answer
Date: 06/02/2025
Yes she recieved her refund
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