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Average of 2 Customer Reviews
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Review fromPolly S
Date: 09/24/2022
5 starsWe reached out to two companies for bids. When ***** came out to our house, he gave us a good over view of their products and answered our questions. We are highly satisfied with our new fence. and the quality of the fence. The installation crew were great and through with their work. A very satisfied customer. I would recommend this company to anyone.Review fromJennifer L.
Date: 09/07/2022
1 starJennifer L.
Date: 09/07/2022
We have been waiting since June to get the fence installed. Talked to ****** last week. She told me she would call me on Friday. She did not. I was told she was sick. Someone else could have called me. We originally were told 6-8 weeks. They called and said it was being pushed back due to weather, which I understand. I was told Sept 6. Here we are no fence. Very aggravating. I want a discounted price for all the waiting. They never update us. I always have to call to check on status.
STL FenceWorks
Date: 09/09/2022
I have reviewed our records for this project, the contract was signed and submitted June 10th. After that time, our office made contact with the homeowner via email or phone on the following dates, as documented in our CSM software: June 17th, July 13th, July 21st, Aug 1st, Aug 8th, Aug 12th, Aug 25th, Sept 6th. We also could not begin production for the project until we received a copy of the permit which was to be provided by the homeowner, which created a delay. In addition to that, we have experienced some production slowdowns due to excessive heat this summer and some manpower issues, and that was explained to the homeowner in our office correspondence with her. Today is September 9th, her fence is being installed today, we were 3 weeks behind schedule which frankly would have been more if we didn't have dedicated installers that have worked many weekends to try and get caught up. I guess I find it a little odd that we would receive a 1 star review from someone when the work hasn't even been completed. By all accounts the fence looks beautiful, I'm sorry for the homeowner's inconvenience but it was strictly due to circumstances outside of our control. -owner
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