Complaints

This profile includes complaints for NauticStar Boats, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NauticStar Boats, LLC

  500 Waterway Dr Amory, MS 38821-8207

• 

  NauticStar Boats, LLC

  PO Box 26 Amory, MS 38821-0026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the denial of my warranty claim (#*****) for hull repairs to my Nautic Star boat. I believe the denial is inconsistent with Nautic Stars warranty policies and commitment to customer *************** boat has been used almost exclusively for personal, recreational purposesover 200 trips and 300+ personal-use hours. In contrast, Ive only used the boat for six charter outings, totaling 8 hours. Only one was a paid trip; the others were for friends/family and generated no income. The minimal revenue didnt even cover fuel costs. Reclassifying my vessel as commercial and voiding the hull warranty due to this limited use is unjustified.Section 4 of the warranty defines commercial use as generating income, which my use does not satisfy. Even if the 8 hours were considered commercial (a stretch), they pale in comparison to the 300+ personal-use hours. The spider cracks are more likely due to poor initial construction, not commercial activity.Additionally, I have evidence of a ****** Star salesperson stating that another customers warranty was never in jeopardy, despite years of confirmed commercial useraising serious concerns over inconsistent application of policy.For over a month, I have attempted to resolve this directly with the company. I spoke to ***** once, left multiple voicemails, and was told my concerns would be passed on to *****. I have received no further *********** a loyal customer who takes pride in their boat, has invested significantly, and actively promotes *********** throughout ******* and *******, I find this silence and denial unacceptable.Resolution Requested:I request that warranty claim #***** be reinstated under the lifetime hull warranty. If this cannot be resolved promptly, please provide the contact information for someone in a higher position who can address this matter appropriately.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a *********** 211 Hybrid boat from ***** Powersport on February 28, 2023. It has been almost 7 months since I purchased the boat and I am still waiting on ************ to be delivered that was ordered on February 28th. The dealer received 5 ski poles on August 2nd, but all for were for a 231 Hybrid and did not fit my boat. I am also still waiting on the correct replacement gauge to be shipped. Nautic Start has shipped two replacements and both were incorrect. I have also had a long list of warranty items. It has been almost 7 months since I purchased the boat and all of the issues are not address and I continue to find new issues each time I use the boat. It has been almost impossible for the past 7 months to get an update from *********** on when all of the parts would be delivered.There is not enough room in the description box to list my issues and frustration. I have attached the 70+ emails that I have exchanged with the dealer since purchasing the boat which I believe describe the struggles that I have had and continue to have with my brand new 211 Hybrid. The emails provide a list of issues that existing the day I picked up the boat, to including link to photos. It is also identifies the additional issues that have arose each time the boat is used. The emails also paint a pretty clear picture of how difficult it has been to get any information from *********** on when parts would be shipped. My fear is that I have purchased a lemon boat from a manufacture that is unable or is unwilling to honor their warranty in a timely manor and a manufacture that is not commitment to customer satisfaction. When I purchased the boat I was so excited about everyone at the lake and coast getting to see my awesome boat as I have not seen many *********** boats where we go boating, but that has not been my experience and I regret to say I have not been able to share any positive stories with the people who have asked me about my new boat.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2023 Nautic Star 249XTS boat. The boat is literally falling apart. The storage boxes are dropping down to the bottom of the hall and coming dislodged. They forgot to insulate all of the storage boxes that they advertise can be used as fish boxes or coolers I have only had the boat in my possession in less than 45 days and logos are falling off the side of the boat. It makes a very loud squeaking noise. The deck lids are not able to keep water out of the boxes or storage it has ruined my fishing tackle and my rods and reels , they did not put a drain hole in the anchor bulkhead. Some of the locking boxes won’t lock because they drilled the hole for the lock in the wrong location. This is supposed to be a brand new boat. Now they’re wanting to take it back to the factory split the boat in half and fix it. The problem is the Warranty manager and his manager keep lying and don’t call me back or don’t respond as they promised they will. The warranty manager at the factory is documented stating they know they have major quality control issues on the factory floor. That was not in the brochure or told to me when they were taking my money. Now that they’ve got my money and I have a piece of junk boat. That’s literally falling apart every time it gets on the water, they keep blowing me off. This is unacceptable although boats do not qualify for the lemon law in Florida the medicine in Moss Act does apply. Also, I am a senior citizen that is disabled, and this company is taking advantage of me. There is much more problems than I can list. On this complaint, they should buy the boat back and or put me in another boat. At this point with all their deficiencies and poor workmanship, I don’t have any confidence in them fixing it. One of the reasons are I keep getting lied to that they’re going to call me back, but it never happens. This is more than likely going to end up in court because I don’t see them doing the right thing. Nautic Star boats are not what they used to be. They’ve told me they’re having major quality control issues at the plant but not until they took my money. Did I find that out buyer beware Nautic Star boats in my opinion and anyone who’s seen what’s happening to my boat are junk and not worth the money . There are cracks all over the boat on the interior of the structure. It is not a very well-built boat.