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Business Profile

Heating and Air Conditioning

Cooler Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new ac system form cooler solutions llc had nothing but problems with the system and the company. The system is barely a year old numerous problems with the thermostat and p trap Now the P trap is leaking down the walls and in the floor . They refuse to fix any problems which they stated they installed wrong

    Business Response

    Date: 10/03/2023

    We from the beginning have had nothing but trouble and lies from the customer he was speaking with our salesman who we had to let go at the time of negotiations with the Customer which the customer stated that we could install a 5 ton unit at the same price as a 4 ton which I know wasn’t true but we did just that and added no money for the 5 ton upgrade and then he asked for a special pad for his outdoor unit to sit on which was definitely not in the quote but stated that Home Depot Installed this pad when they previously used them for a new system on a different house so we ordered this special pad at no cost to the customer at this point the job was being done with no profit which we didn’t cut any corners and still went above and beyond to keep the customer happy then we were called out about him not understanding how to use the thermostat and several other times which turned out to be nothing we had done wrong at no charge and even after our warranty was up we went out because he was having plumbing issues which isn’t covered under warranty and even if it would have been within our 1 year warranty we just tied into the existing plumbing like we always do which has nothing to do with the ac and it drained properly for the 1st year and he of course called and we went out several times and explained to him that he may need a plumber we have went through it multiple times and explained this isn’t a ac issue after making sure time and time again and we finally got to the point where we could not continue to lose money trying to keep the customer happy considering we were not responsible to begin with 

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