We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Eye Associates Of The South, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Eye Associates Of The South, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eye Associates Of The South, PLLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went on August 22, 2024 for an eye exam and my insurance copay is only $10 and they charged me $35. After I looked on my insurance copay when I got home it's just $10 so I called them and they said they charge for a print out of your eye glass prescription at $25. At no time did they say it cost for the print out or have any signage in the office. I want my $25 back they charged me. Until they have signage or tell customers they don't need to charge that.

      Business Response

      Date: 08/26/2024

      The patient was charged $25.00 for the refraction test that was done during the exam.  This test generates the prescription but the patient was not charged for the actual prescription.  We are allowed to charge for the refraction test as stated by insurance. Our office explained this to the patient.  Most medical insurances do not cover the refraction fee so this is why it was charged to the patient.  There is a sign at the front desk regarding the refraction fee and it is also in the financial waiver that each patient signs when establishing care with our practice. 

      Customer Answer

      Date: 08/26/2024


       

       Complaint: ********



      I am rejecting this response because: my insurance said it just $10 copay that's it



      Regards,


      ***** *********







      Business Response

      Date: 08/26/2024

      The medical insurance does not cover the refraction fee so the $25.00 was charged to the patient.  The insurance is stating $10.00 copy for the exam which is correct but this has nothing to do with the refraction test.  

      Customer Answer

      Date: 08/26/2024


       

       Complaint: ********



      I am rejecting this response because: well they need to tell people what they are doing because I would not pay for that I don't care if they want to do that test I didn't tell them to and they didn't say. All I want when I go in there is an eye exam no extra and that what it was suppose to be.



      Regards,


      ***** *********







      Business Response

      Date: 08/27/2024

      The refraction test is how we check a patient's vision and is part of the exam.  Insurances allow for it to be charged.  It is stated in our financial waivers along with a notice at the front desk. 

      Customer Answer

      Date: 08/27/2024


       

       Complaint: ********



      I am rejecting this response because: yall have never did that before and don't need to do it now I just want a basic eye exam that all unless you ask me and let me see if the insurance covers it I'm not paying for anything insurance doesn't cover.



      Regards,


      ***** *********







      Business Response

      Date: 08/27/2024

      I am sorry for any misunderstanding but the refraction fee that we charge is not something new, we have always charged a refraction fee.  You have been charged a refraction fee before and have paid it.  If you receive the refraction test to check your vision, you will be charged a refraction fee.

      Customer Answer

      Date: 08/27/2024


       

       Complaint: ********



      I am rejecting this response because: well I don't want it anymore because I will not be paying for it 



      Regards,


      ***** *********







      Business Response

      Date: 08/27/2024

      I will notate this in your chart for future appointments.

    Eye Associates Of The South, PLLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.