Complaints

This profile includes complaints for Northcentral Electric Power Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Northcentral Electric Power Association has 3 locations, listed below.

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  Northcentral Electric Power Association

  PO Box 405 Byhalia, MS 38611-0405

• 

  Northcentral Electric Power Association

  6820 Hwy 305 North Olive Branch, MS 38654

• 

  Northcentral Electric Power Association

  4600 Northcentral Way Olive Branch, MS 38654

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My local utility company, month over month, fails to properly notify its customers of their due balance. At least once a year, and again just today, Ive had my utilities disconnected and had to pay a fine due to their failures to communicate notices with me. They have admitted over the phone that they have mailing issues and have never attempted to rectify them. I have been disconnected multiple times in the last few years and have never once received a phone call or a physical letter to my address before disconnection. They place blame entirely on the customer while admitting that they have faults in their system that *** prevent the customer from being notified; afterwards they proceed to fine said customer with reconnection fees.The most recent instance was due to their system/website not processing my payment from nearly a month ago. They waited an entire billing cycle and I only found out this afternoon when I opened my fridge to drawers full of spoiled food. No phone call or disconnection letter sent to my house yet Im left on the hook for replacing groceries and paying a fine due to their continued negligence.

  Business Response

  Date: 02/08/2023

  We bill all our members each month and these bills are mailed through the US postal system.  These monthly bills have due dates printed on them as well.  After a bill becomes delinquent we print a late notice that is also mailed through the US postal system.

  The member has the option to also receive their monthly bill electronically as well as being mailed.

  The member can also sign up to have alerts and reminders by text and email for the following:  Due date reminder, past due reminder, returned check alert, payment confirmation, service disconnected, high usage alert, energy usage alert, and many more.

  Customer Answer

  Date: 02/11/2023

   
  Complaint: 19348961
  
  I am rejecting this response because:
  
  The utility company is in violation of Mississippi state regulations. They are required by law to inform me of a billing delinquency, in writing, at least 5 days before the disconnection of my services. This letter is separate from my monthly billing statement.

  CHAPTER 8: DISCONTINUANCE OF SERVICE RULE 8.
  100. FOR VIOLATION OF RULES AND REGULATIONS
  1. No utility shall discontinue service to any customer for violation of its rules and regulations nor for nonpayment of bills without first having used due diligence to give the customer notice of such violation or delinquency and reasonable opportunity to comply with its rules and regulations or to pay his bills. In no case shall service be actually discontinued until after at least (5) five days written notice shall have been given to the customer by the utility; provided, however, for fraudulent, careless, negligent, or unlawful use of the commodity or service, or where a dangerous condition is found to exist on the customer's premises, service may be discontinued without advance notice. This notice shall include a date on or after discontinuance may occur. Such notice may be given by the utility by mailing by U.S. Mail, postage prepaid, to the known address of the customer. **
  2. No utility shall discontinue service for nonpayment of bills to a residential customer on any Saturday or Sunday or any holiday observed by the utility unless the utility is open to accept payment (including, but not limited to, a money order) and restore service on those days.
  3. The utility shall reconnect service in a prompt and efficient manner on the first business day after the balance due has been received by the utility, except under extreme circumstances where ongoing restoration efforts prevent reconnection from occurring within that time period.**

   

  TO WHOM APPLICABLE These Rules and Regulations shall apply to every public utility, as that term is defined in Section 77-3-3, Mississippi Code of ****, as amended, over which the Commission is given any jurisdiction and to the extent of such jurisdiction.
  

  Source: ********************************************************************************

  Sincerely,
  
  *******************************