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Business Profile

Lube Services

Precision Tune Auto Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 13 FEB 2024 I asked my wife to go get our 2010 Toyota Corolla LE 1.8L looked at due to a loud and occasional squeak believed to be from the serpentine belt. Due to only being quoted $70 the day prior for a diagnosis, I believed this to be the price and told her only to approve the work if it was under $125 total. She gets there and hands over the keys without a quote for diagnosis, when the diagnosis is done and they're taken back to the car to discuss the problem with the technician, they are told the problem (A loose 14mm bolt at the bottom of the alternator) was already fixed and it would be $55. My wife believes the diagnosis fee is still $70 and she says okay (Noting, the work was already done) after this she hands over the card only to receive an invoice for $181.90, With a "Powertrain diagnosis" fee of $120. My wife brings concern to this amount. The tech says he made a mistake and can offer $25 dollars off our next oil change. I proceed to call the next day. On 14 Feb 2024 I call twice once asking if they waved the diagnosis fees if the work is approve, and am told 50% waved is standard, and 100% depend on the work, In addition the second time I called I asked their rate to diagnose an alternator/serpentine belt issue and am told $49.99. I proceeded to go into the store to speak with the technician, and am told the best he can do is a $40 store credit. The day prior 12 FEB 2024 I called and asked the price for them to diagnose my 2010 Honda civic EXL 1.8L and was told approximately $70. I had my 2010 Honda Civic diagnosed for an overheating issue and was told it was believed to be due to a faulty thermostat, as well as needing a coolant flush. I approved these services for a total of $422.62, only to be told after the fact the head gasket was also blown. I take it to a different mechanic on 15 Feb and am told the system is full of stop leak, the thermostat housing was bad, and the head gasket was fine. I've never added stop leak to my coolant system.

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