Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an appointment to get a radio installed in my car. My car was fine nothing was wrong with it. When **** or **** crunk my car up and drove it in to get it installed it crunk and drove fine. The my installed my radio system and after installation my car wouldn’t crank. I wouldn’t have never known if I didn’t get up to check on it. They was done with the installation but was working on my car trying to get it to start. I told them my car was fine, I said it have to be something you’ll did because I didn’t have no problem before bringing it in. He proceeded to say that my starter was bad, I told him that couldn’t be so because my car have a new starter on it. So he proceeded to go underneath my car with a tool and knock on my starter while continuously Turing the switch and it still would start. He said he knew for a fact that it was the starter. He stated tye starter was hot and not turning. I was furious by then. I called a towing company to tow my car to my mechanic that I haul to pay for. My mechanic checked it out and found a wire that they knocked loose.I had to pay my mechanic to fix the problem that they caused. It was not the starter. It was a wire that they never connected while installing the radio. I called and talk to the store manager and he found every excuse that it was so that they wouldn’t have to own up to the mistake they made. I had to pair for the new radio, the labor , a tow company and my mechanic to fix their problem. I would like to be reimbursed for my towing fee and what the mechanic charged me to fix . They were very unprofessional in a hurry and didn’t care at all.