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Business Profile

Lawn and Garden

Ferrell's Home & Outdoor Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed a refrigerator so I brought one from ****************. I paid too much money to just let it go. I need it to keep my medicine in it also. I'm diagnosed with *** I Just want what I paid for. I expected it to last for than 13 months.The refrigerator is still on my front porch!

  • Initial Complaint

    Date:09/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my push and riding mowers to them for service. Got push mower back after I made numerous calls and trips to the shop to find out what was going on. Kept hearing”there’s a part on order” and “the serviceman working on your machines isn’t here today.” I finally called and was told the push mower was done. Picked it up. Received an invoice for push mower as if I abandoned it. Riding mower still not done. Finally, after a month and a half, I called and they could bring it back. Charged me for what they had sone PLUS a $90.00 delivery fee. Got to my house and they could not get it off the trailer. I said well, that was the main thing I had wanted fixed so, after paying that invoice, he took it back to the shop. Again, I heard nothing from them. I called and called and got the same runaround. Then, finally, “it will be done in a day or two.” No mower showed up. I called and heard “we are closed due to moving locations. Call back after Tuesday.” I called and again was told there was possibly a part on order but the serviceman was not there. Called again and was told they would get back to me. At least this time they called and gave me a teardown estimate and what they thought was wrong. I said ok, let’s see. Then I spoke with an outside mechanic who said that was an impossibility. I called them back and said stop! I want my mower returned to me and I do not want to pay another delivery fee. Was told I need to speak to Mr. *****. Then a different employee got on the phone snd put words in my mouth and got testy. Finally said he would have Mr. ***** call me. I said have him call me tomorrow. Which was a Saturday. No call and I have heard nothing since. They have now had my mower since the end of May 2022. I had originally told them I did not want to go broke repairing the mower but they had not told me anything about what was going on. And I have called and made trips to their shop.

Ferrell's Home & Outdoor Inc. is NOT a BBB Accredited Business.

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