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Business Profile

Beauty Salon

European Wax Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I went in for a wax using my unlimited pass. The waxer had cold wax and what would have normally been a 15 minute appointment turned into 45 minutes. It wasn't great but not a big deal. When I was leaving I asked to rebook with someone different. I never made a compliant or said anything negative. I thought the waxer was just new. Really no big deal. In January when I came back it was with the same waxer. It wasn't a big deal but when I got in she said started by shoving the stick in my nose. I flinched but didn't say anything. As she did it again and again, I let her know she was going to deep. She said she always did it like that and she was surprised that I booked with her since I didn't like her the first time. I was shocked because I didn't say that. I got up to leave and her and the front desk person were laughing at my nose bleed. I was furious and called and spoke to the manager ******. She offered me a refund on my pass as I don't feel like I can go back there. I waited and waited and have called multiple times and have been told that ****** no longer works there and cannot get a call from the district manager. I want my refund.

European Wax Center is NOT a BBB Accredited Business.

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