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Business Profile

Generators

Quality Engineering & Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/14/23, the ************* M. B. Church, located at ******************************* issued a $10,984.95 to Quality Engineering Construction *** of *******, MS for a purchase and installation of a Generac generator. The check cleared our bank account on 08/15/23. After I continued to get the run around about the delivery and installation date, I sent them a Notice of Cancellation on 10/24/23, and requested a refund of our money. To date, we have not received our money.

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/23 ******* ******** Came to my home from Quality Engineering in Fayette Mississippi to go over details of my Generac installation and we signed a contract. I wrote him a check which he cashed immediately and as of present have not received my Generac unit. I have spoke with several people at this company even had my son to go with me to this business and see why they haven’t installed my unit since December of last year. I have been getting the run around from this company and I feel like this company has scammed me and now I want my money back. I just experienced recently a horrible storm that came through my area and I lost power for days and it would have been very helpful if I would have had my unit but every time I reach out to this company who Generac themselves referred me to they just keep giving me the run around and ignoring me.

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Generac generator from quality engineering and construction. The generator has not worked in over a year. I keep having to follow up, and rarely get a return phone call or text message. The generator does not work. I have had to leave my home on multiple occasions due to electrical outage up to three days in freezing temperatures.During the summer, I lost all refrigerated/frozen food while out of town and a power outage occurred.The manager for quality engineering and construction has not returned. One phone call.While up a temporary generator, their truck broke the top of my septic tank. They have remained silent on that issue.

  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted $11,696.53 for Generac by Quality Construction and Engineering LLC to be purchased and installed which included gas connection was purchased on 3/1/23. Work was completed approximately 6/20/23-6/22/23.My gas company (Herrington) explained to me that I would have to pay for my own gas connection and Quality Construction and Engineering LLC would have to reimburse me because they charged me in advance for the connection and did not complete the gas connection . QCE agreed that there would be a reimbursement/refunded of $1,863.69 from them in the form of a check, however I never received my check I've reached out to them several times and left voicemails they won't return my calls. I communicated with ******** and ***** from Quality Construction & Engineering LLC.

Quality Engineering & Construction is NOT a BBB Accredited Business.

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