Complaints

This profile includes complaints for Paul Davis Restoration of Central Mississippi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paul Davis Restoration of Central Mississippi has 2 locations, listed below.

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  Paul Davis Restoration of Central Mississippi

  509 Dexter Dr Flowood, MS 39232-9079

  
• 

  Paul Davis Restoration of Central Mississippi

  PO Box 5519 Brandon, MS 39047-5519

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my insurance company they send out this company never signed anything or agreed to anything Tge company came out took to pictures my insurance said wasn’t going to pay the cost they were saying so this company sent me a bill Contract - Mitigation/Emergency never said it was going to cost anything. I called they said they don’t work for free.

  

  Business Response

  Date: 10/01/2024

  Good morning,  In response to the complaint, we received a request to inspect the said property 07/26/24 @ 11:00am from *** *********** due to a property claim that was filed with them by ******* *****.  We visited the property the same day, took photos (attached) and we observed that "damage to the roof is on exterior patio only, signs of long term damage due to soffit rotting out and falling. Tarping may cause more damage to the structure, there is no risk of interior water damage in relation to location of roof damage." We are required to wait for *** to determine if coverage is afforded therefore we did not provide emergency services at that time. *** does allow us to charge a service call for our visit to the said property which they approved but told us we had to collect directly from ******* ***** which we did attempt at ***'s direction (see attached file notes).  *** has since advised of their error in directing us to collect from ******* ***** and has paid the service call fee of $196.81. Paul Davis is requesting that this complaint be marked as resolved.  Thank you

  Customer Answer

  Date: 10/01/2024

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because Paul Davis intentionally sent me the bill.  This is irrefutably seen by the fact that Paul Davis took the time to generate the bill and send me the bill.  Additionally when first contacted about the bill Paul Davis representatives clearly stated that they do not work for free and that if we had a problem with the bill that WE not THEM should call our insurance company to figure out what to do.  Additionally upon contacting my insurance company they initially said I had to pay the bill.  It wasn’t until Paul Davis received this complaint and another complaint from the state of Mississippi contracting board did they enter into mitigation talks with my insurance company who after 1 whole day of talks agreed to pay Paul Davis.  Further more the pictures attached to Paul Davis’ response to this complaint is the first time I’ve seen these pictures.  Paul Davis still hasn’t sent them to me officially.  Bottom line is that this response by Paul Davis is a damage control type response clearly designed to mitigate any detrimental impacts and hide  their business actions and prevent any negative actions by the BBB which could negatively impact their business.

  
  
  

  Regards,

  
  

  ******** ******* (*****

  
  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 10/09/2024

  We are not disputing intentionally sending you a bill as your insurance carrier *********** instructed us to send it to you after we had sent them the invoice for payment.  I have provided a copy of the exact note from them instructing us to do so.  I apologize that this has upset you, we were clearly doing what your insurance carrier instructed us to do to get paid for our trip charge that they approved us to charge. We are advising you to take this up with your insurance carrier *********** as they were the ones who sent us out as well as instructed us to collect from you.  They apparently realized they were wrong in instructing us to collect from you and paid immediately upon your complaint. Please accept our sincere apologies. 

  Customer Answer

  Date: 10/09/2024

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because of how you treated me on the phone call.  Additionally I am of the belief that if a complaint was not filed you would have done nothing but keep harassing me.  You should have know that my insurance was responsible and not have sent me a bill.  It is not my responsibility to coordinate for you with my insurance company…especially if I am not responsible for paying the bill.  You were very rude and unprofessional and it is clear that you have no clue how to run your business’ billing.  Have you apologized yes.  Do I think it’s sincere and not an attempt to save face…NO.  

  
  
  

  Regards,

  
  

  ******** ******* (*****