Complaints

This profile includes complaints for Tower Loan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tower Loan

  PO Box 320001 Flowood, MS 39232-0001

• 

  Tower Loan

  720 Memorial Blvd Picayune, MS 39466-4632

• 

  Tower Loan

  279 John R Junkin Dr Natchez, MS 39120-3821

• 

  Tower Loan

  438 N Bierdeman Rd Pearl, MS 39208-4616

• 

  Tower Loan

  523 Highway 82 E Greenville, MS 38701-5375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  september19,2023 I went in to pay my last $19.35 I owe them to pay off my account and close it .I paid $155 on September 4,2023 and the cashier said if you give me a extra $19.35 it'll pay your account off,but I didn't have it ,so she said just drop it off when I can so I went in on 9/19/2023 thinking I'm going to give them $19.35 and the cashier said now I owe $38.85.in 2 weeks my $19.35 was inflated a dollar a da onmy remaining balance of $18.35.remind you my payments are only $70 a month but every month I would pay extra to hurry and close account so on 9/05/2023 I paid $155 more than the $70 a month I was told.so how does $19.35 balance turn into $38.85 in 2 weeks in the same month

  Business Response

  Date: 09/20/2023

  See attached response....

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This creditor ran my credit without my permission on 11/10/2022 in order to review information on my credit report. They are reporting inaccurate information on my credit report for two loans. They are engaging in harassment by utilizing protected information for personal reasons. I would like for any accounts listed by tower loans to be removed from my credit report.

  Business Response

  Date: 09/19/2023

  See attached response....

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two couches from Ashley Furniture in Columbia in April of 2021. At the time, I was approved for a loan from Tower Loan company that was supposed to be an interest free loan for 2 years. I was informed that if I made the monthly payments for two years, the furniture would be paid of and no interest would be charged. Tower Loan first billed me in May of 2021 for right around $137, and the payments remained the same each month for the duration of the loan. I made payments faithfully, never missing one. I believe I had one late payment that was due to my error. I thought I had paid the bill but had not. As soon as the loan company contacted me, I made the payment by phone that day. I made my payment that was due April 13, 2023 on April 7, 2023 and saw that there was one payment left, which appeared right to me as my first payment was in May of 2021. When I logged in today to make what I thought was my final payment, it showed a payoff amount of over $1,300. I called the store when they opened and was told that I did not pay the loan off in two years, and therefore all of the interest was applied. That was about 35% interest on my purchase. I informed the store manager that I was making the payments that they had set for me. The amount they charged me each month was what I believed needed to be paid for the two years in order to meet the terms for the interest-free loan. They intentionally undercharged me just a few dollars a month so that I would not pay the furniture in full until May 13, 2023 (when I thought my last payment was due since the first payment was due in May of 2021), so that they could charge me a ton of interest. Had I known that they were undercharging me, I would have made additional payments. As it turned out, just over $100 left to pay on a roughly $3500 loan and 8 days (they claim it should have been paid off by 4/13/223) is costing me all of this money. She also lied and said they contacted me when they did not.

  Business Response

  Date: 04/25/2023

  April
  25, 2023
  
  ***** *******
  *** ****** ******** ****** ******* ************ ****
  *** ********* ** *** ***
  ******** ** *****
  
  RE:         ID
  – ******** ******* ******
  To whom it may concern:
  Thank you for
  the information provided.   Tower Loan (“Tower”) has been made aware
  by the Better Business Bureau (“BBB”) that the BBB cannot effectively protect
  information received by the BBB regarding information provided to the BBB
  concerning customer accounts nor will the BBB notify Tower of third party efforts
  to obtain such information.  As this severely affects Tower’s ability to
  protect customer information (as required by law) or defend itself from
  spurious complaints and attempts at mischaracterization by third parties Tower
  has no option but to no longer respond to complaints or reviews received from
  BBB.
  It should be
  noted that in general when Tower is made aware of potential customer
  dissatisfaction it will investigate the matter and take curative action
  directly with the customer. 
  Tower operates
  over 230 offices in six states.  Without providing excellent customer service,
  this would be impossible.  While Tower understands human error and
  misunderstandings sometimes occur, Tower welcomes, and is available
  for, discussions on all matters with its customers until an issue is
  resolved.
  
  Sincerely,
  
  
  Eric
  Kimes
  Director
  of Compliance
  Tower
  Loan
  ********************
  
  cc:           Tower Loan of Columbia, MO

  Customer Answer

  Date: 05/04/2023

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because:

  This business has not attempted to contact me to address my concern. Prior to filing this complaint, I contacted my local store and spoke to the manager. She claimed they tried to contact me in October 2022 to discuss this situation. I reminded her that the October call was an attempt to offer me another loan, and that had nothing to do with a situation that just arose in April 2023. Her response then was that they didn’t have to contact me. While I was filing this complaint, I noticed I missed a call from the store and called back. The store manager stated she was calling me back because she didn’t like the way I spoke to her. Imagine calling a customer to engage in an argument. I found this to be odd and very unprofessional. She then claimed that the business did try to contact me recently, but said that I don’t answer my phone. I am the Director of a company that runs 24/7, take care of a woman with disabilities that lives in my home, I’m a single mother, AND I’m in graduate school. No, I’m not always available to answer my phone. Obviously I would not have recognized the number they called from IF they did call, and they never bothered to leave a message. Interestingly, they DID leave messages in October when they wanted to solicit my business. If they called at all (I’m very skeptical), they could have simply left a message, and I would have returned their calls just as I did in October. 

  
  
  

  Regards,

  
  

  ******** ******

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 05/04/2023

  Even though it was no obligation to do so, Tower accepted the funds received  payment in full as if April 24, 2023.   when Tower made this adjustment. 

  My review does not indicate any wrongdoing by Tower, further it appears Tower did proactively attempt to make contact with Ms. ****** prior to her same as cash expiration date.  This matter is closed and no further action is required by Tower.  

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company on numerous occasion requesting that they delete these false accounts. The account number is # *********** . it is reporting TWICE. I asked for a contract proving that these accounts held me contractually liable to pay them. They failed to send any information requested. they only sent a letter stating the amount owed. This in in violation of my consumer rights and the FDCPA/ Federal Rules of Civil procedure. I will give them one last chance to produce proof that the account is indeed mine. I know that the FCRA requires them to have proof the account is mines in order to report it to the bureau. They are reporting this false information and ruining my life in the process. it also is a violation of the HIPPA law to report this information. I will give them 15 working days to produce requested information and if they don't- I will file civil suit in the clerk of courts. Please govern yourselves accordingly.

  Business Response

  Date: 08/08/2022

  Thank you
  for the information provided.   Tower Loan (“Tower”) has been made
  aware by the Better Business Bureau (“BBB”) that the BBB cannot effectively
  protect information received by the BBB regarding information provided to the
  BBB concerning customer accounts nor will the BBB notify Tower of third party
  efforts to obtain such information.  As this severely impacts Tower’s
  ability to protect customer information (as required by law) or defend itself
  from spurious complaints and attempts at mischaracterization by third parties
  Tower has no option but to no longer respond to complaints or reviews received
  from BBB.
  

  It should
  be noted that in general when Tower is made aware of potential customer
  dissatisfaction it will investigate the matter and take curative action
  directly with a customer. 
  

  Tower
  operates over 230 offices in six states.  Without providing excellent
  customer service this would be impossible.  While Tower understands human
  error and misunderstandings sometimes occur, Tower welcomes, and is available
  for, discussions on all matters with its customers until an issue is
  resolved.

  Customer Answer

  Date: 08/08/2022

  
   

   Complaint: ********

  
  
  

  I am rejecting this response because they refused to offer a resolution to the matter. I will be reaching out to my attorney regarding violation of my consumer rights.

  
  
  

  Regards,

  
  

  ******** ******