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Business Profile

Fast Food Restaurants

Sonic Drive-In

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On today 11/15/24 I visited my local sonic. The employee brought my food and left out the kids meal drink. Upon my daughter tasting her Buttery Brew drink, it was not properly made. It wasn’t even mixed and had way too much caramel. Even with her stirring, it was bad. I requested an easier drink which was also $2.89, same as the small we had. She came back and said the manager said I needed to pay again. Although she kept the returned drink, I needed to pay for a replacement drink and she can’t refund the improperly made drink. She said I had to call the 800 number to request the refund. I did what she said, called 800 number and they say Oh, we can’t give partial refunds. We can only give you a refund for a free slush. This is a scam. How can the store say we can’t give refund for app purchases and then the 800 app employees are told to tell customers they can’t offer a partial refund either, forcing customers to settle for a measly coupon. This way, they keep all money whether you received food or not. This should be illegal. It most definitely is dishonest. They added an onion ring coupon and told me I can’t have my money back on my card as requested.

    Business Response

    Date: 12/18/2024

    We do apologize for any inconvenience this issue has caused. We would ask that you reach out to us directly via phone to resolve this issue. ***** ********

Sonic Drive-In is NOT a BBB Accredited Business.

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