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Business Profile

Casino

Island View Casino Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Casino.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need advertising mailing to stop at my address. It is being addressed to an individual that no longer lives at my address

    Business Response

    Date: 02/13/2025

    We apologize for the inconvenience. This address was flagged to discontinue mail on January 9, 2025. If anything was already in the mail, something may have gone through. Please let us know if you receive unwanted mail in the future. Thank you.

    ******* ****, Paralegal

    ************

    Customer Answer

    Date: 02/13/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ****

     

  • Initial Complaint

    Date:12/08/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lying concerning their birthday rewards.IVs own rules state that a IV insider will receive a reward in their birthday month. I asked customer service about this and I was told no I dont get a reward for my birthday. In IVs own rules there are no qualifiers. So why was I refused? I felt like a red headed step child. It may be small, but if this done to thousands of clients it adds up

    Business Response

    Date: 12/18/2023

    ************** was sent a Birthday Mystery Code Email Offer- the email was sent on 12/16/2023.  Guest is emailed a codeWhen they visit the property, they enter the kiosk at one of the kiosks to reveal their birthday slot view play prize amount.  He received the same offer last year as well.  If ************** is not receiving his emailed offers I will be glad to follow up further.  

    ******************* ****** Accounts Receivable Manager
    *****************************************************************************; 39502
    Phone:  ************ ~Cell:  ************ ~ Fax: ************
    ****************************************************************************

    Customer Answer

    Date: 12/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

     

  • Initial Complaint

    Date:01/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I **** ****** living in an apartment complex and the mailbox is very small and is for all residents within the complex. Therefore, Island View is filling our mailbox with all the advertising mailers, and it is taking over our mailbox. We only visited your casino one time and will not come back. Therefore, we request that you take our name off your advertising mailers immediately as of today. Please do not let me go any further and I expect that you will make sure that our request will be done immediately.
    Respectfully, **** and ***** ******

    Business Response

    Date: 02/10/2023

    I will contact our Marketing Department to have Mr. & Mrs. ****** removed from our mailing lists.  I will also contact this customer direct through her email address provided to ensure her request is cleared up to their satisfaction.  Thank you, ***** ******, Accounts Receivable Manager  

Island View Casino Resort is NOT a BBB Accredited Business.

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