Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  

  this is false. I am not done with the course. If I am why are you emailing saying you will  put the account on hold until I finish. It’s still an essay and some other training that’s not done. It’s said you all just dnt want to refund my money and making up false lies. I even emailed during the course stating I was in the hostpital And you all put the course on pause. If you all are so honest why block me on social media and I’m unable to look at the courses that still are left to be done. You all are taking hard working citizens money for your gain. Simple then you stated in the email it’s just woo dollars well yes it’s mine and it’s owed to me. If it’s just 200 why try to keep it. You brag on social media that you all are making so much money from classes, but yet keep students money. So yes I will tell ppl not to go to your school, it’s fraud and it’s not help 

   Complaint: ********
  

  
  
  

  I am rejecting this response because:

  
  
  

  Regards,

  
  

  ******* ******

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/02/2025

  Response to Complaint:
  
  We appreciate the opportunity to address this matter and provide clarity. Coastal Medical Training Institute LLC has a longstanding history of delivering quality education and exceptional student support, as demonstrated by the 477 students who successfully graduated from our programs in 2024.
  
  Regarding this complaint, the individual in question, ******* ******, completed the entirety of her course with us and received all the services and materials outlined in her enrollment agreement. Our policies, which adhere strictly to the Mississippi Proprietary School and College Registration Law, allow for a full refund only within the first seven days of starting the course. Ms. ****** did not request a refund within that time and completed the full course.
  
  While we are empathetic to her personal circumstances, such as her reported disability, these developments occurred after she had completed the program. Unfortunately, these circumstances do not entitle her to a refund per our policies and the legal guidelines governing our operations.
  
  We pride ourselves on professionalism and fairness, and we remain committed to upholding our legal and ethical obligations. We are disheartened by the harassment and defamatory remarks made on social media, which we feel do not accurately reflect our organization or the services we provide.
  
  We will continue to work diligently to serve our students and protect the reputation we have built over many years. Should further clarification or documentation be required, we are more than willing to cooperate fully.
  
  Sincerely,
  **** *******
  Owner
  Coastal Medical Training Institute LLC
  

  Business Response

  Date: 01/03/2025

  Tell us why here...Response to Complaint Regarding Coastal Medical Training Institute LLC
  
  Dear Better Business Bureau,
  
  We appreciate the opportunity to address Ms. ****** concerns and provide clarity regarding the situation. At Coastal Medical Training Institute LLC (CMTI), we take immense pride in our professionalism, our dedication to student success, and our commitment to maintaining an impeccable reputation.
  
  To address the claims made:
  
  1. Course Completion & Payment Terms
  Ms. ****** enrolled in a course valued at $599 but has only paid $172 to date, leaving an outstanding balance of $427. Despite this, we allowed her to complete all coursework under the understanding that her account would be settled in full before she could take the final exam. This accommodation was made out of kindness and a genuine desire to see her succeed—an exception that most institutions would not have granted.
  
  
  2. Policies & Transparency
  Our policies regarding payment plans and refunds strictly adhere to state laws, as outlined in the documentation provided with this response. Ms. ****** was informed that her final exam would be on hold until her balance was paid, which is consistent with the terms agreed upon at enrollment.

  3. Social Media Allegations
  The claim that CMTI boasts about financial success on social media is entirely false. Our platforms are used solely to promote our courses, celebrate student achievements, and provide valuable information to prospective and current students. Ms. ****** was blocked on social media due to harassing behavior and spreading false information, actions that we found necessary to protect our business’s integrity and reputation.
  
  
  4. Our Commitment to Students
  CMTI has successfully helped thousands of students complete their certifications and secure employment. Our track record demonstrates our commitment to providing affordable, high-quality education while maintaining a supportive and professional environment for all students.
  
  
  5. Harassment & Defamation
  The ongoing false allegations and harassment constitute defamation of character and could potentially harm our reputation. We kindly request that Ms. ****** cease any further defamatory behavior.
  
  
  
  We have included all email correspondence between CMTI and Ms. ******, as well as a copy of the state-mandated refund policy, to support our position and demonstrate that we have acted ethically and within the bounds of the law.
  
  At CMTI, we always strive to act with fairness and empathy. We hope this response provides clarity and reaffirms our commitment to professionalism and student success.
  
  Sincerely,
  Mrs. **** *******. ******* * *******
  Owners and Directors
  Coastal Medical Training Institute LLC

   

  State of Mississippi Refund Laws

  MANDATORY REFUND POLICY
  The Mississippi Proprietary School and College Registration Law requires all proprietary schools registered with the state of Mississippi to utilize the refund policy as stated in section 75-60-18 of the law. SECTION 4. Section 75-60-18, Mississippi Code of 1972, is as follows:
  Each institution is required to take and keep a record of student attendance for each individual course meeting.
  When refunds are due, they shall be made within thirty (30) days of the last day of attendance if the student has provided the institution with written notification of withdrawal. All refunds shall be made without requiring a request from the student within thirty (30) days from the date that the institution terminates the student or determines withdrawal by the student based on last day of attendance. In any event, all refunds shall be made within sixty (60) days of the student's last day of attendance. Any unused portion of fees and other institutional charges shall be refunded as follows:
  a) Refunds for Classes Cancelled by the Institution
  If tuition and fees are collected in advance of the starting date of a program and the institution cancels the class, one hundred percent (100%) of the tuition and fees collected shall be refunded. The refund shall be made within thirty (30) days of the planned starting date.
  b) Refunds for Students Who Withdraw on or Before First Day of Class
  If tuition processing fees are collected in advance of the starting date of classes and the student does not begin classes or withdraws on the first day of classes, no more than One Hundred Dollars ($100.00) of the tuition and processing fees may be retained by the institution. The refund shall be made within thirty (30) days of the class starting date.
  c) Refunds for Students Who Enrolled Prior to Institution Visit
  Students who have not visited the institution prior to enrollment will have the opportunity to withdraw without penalties within three (3) days following a documented attendance at a regularly scheduled orientation or a documented tour of the facilities and inspection of the equipment. Institutions are required to keep records of students' initial visits and orientation sessions.
  d) Refunds for Students Who Withdraw After Instruction Begins
  Contractual obligations beyond twelve (12) months are prohibited. The refund policy for students attending proprietary institutions who incur financial obligations for a period of twelve (12) months or less shall be as follows:
  After the first day of classes and during the first ten percent (10%) of the period of financial obligation, the institution shall refund at least ninety percent (90%) of the tuition.
  After the first ten percent (10%) of the period of financial obligation and until the end of the first twenty-five percent (25%) of the period of obligation, the institution shall refund at least fifty percent (50%) of the tuition.
  After the first twenty-five percent (25%) of the period of financial obligation and until the end of the first fifty percent (50%) of the period of obligation, the institution shall refund at least twenty-five percent (25%) of the tuition; and
  After the first fifty percent (50%) of the period of financial obligation, the institution may retain one hundred percent (100%) of the tuition.