Complaints

This profile includes complaints for Redd Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Redd Pest Solutions has 4 locations, listed below.

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  Redd Pest Solutions

  9215 Highway 49 Gulfport, MS 39503-4317

  
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  Redd Pest Solutions

  678 Highway 61 N Natchez, MS 39120-8494

  
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  Redd Pest Solutions

  PO Box 2245 Gulfport, MS 39505-2245

  
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  Redd Pest Solutions

  854 Foley St Jackson, MS 39202-3404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2024, I received a notice by mail that the termite service at the home I purchased that year needed renewal. I was unaware the home had a service contract, A few days later, a Redds technician showed up at the door. He stated that we would need an inspection before the service could be reinstated. I called the ************ and scheduled the inspection. The home passed and the service was scheduled for December 13, 2024. After the service, I paid the annual fee and was told I would see them again next December. On May 1st, I received an email that the renewal was once again due. I wrote back stating the service had been completed last December. After a few emails, I requested the renewal date be changed to correspond to the service date. I receive a rude call from a man stating they wouldn't change the date and that they would cancel the contract. I wrote an email requesting a copy of the documentation transferring the service agreement and that if they didn't have the documents, to changed the date or the renewal fee to be prorated at least. I did not receive a response or any documentation. Today, the service technician called me and asked why I requested the service be cancelled, that the service was completed in December. He too didn't understand why the date had not been changed. I told him I didn't request a cancellation, that I was threatened with it. The technician made an attempt to discuss it with the rude man, but he would not budge. I did not receive any transfer agreement, it was not disclosed to me that there were be another renewal fee due in just six months, but the rude man from the corporate office didn't care. I will not do business with them again. I would encourage others to avoid them as well.

  Customer Answer

  Date: 05/12/2025

  Today, 05/12/2025, my alarm system alerted me to the presence of trespassers.  Via video camera, I see it is Redds.  In retaliation for my complaint to the BBB, Redds has trespassed on my property and removed all of the bait stations.  On May 6, 2025, I informed the technician that they could remove their equipment when I came back to the home in November.  They had waited until I came home in December last time, so it shouldn't be a problem.   He agreed, but someone came today anyway, without authorization from me.  I believe I am entitled to a refund equivalent to seven months service.  I paid for their service on December 13th and they are removing their service on May 12th.   

  

  Business Response

  Date: 05/12/2025

  Dear Mrs. ******************* sincerely apologize for somehow overlooking your original complaint submitted through the BBB last week and for not responding sooner.
  
  Im currently reviewing all the details on your account, including information related to the previous homeowners, to ensure I have a complete understanding of the situation. Please allow me a little time to go through everything in our system and to speak with the Manager you previously spoke with.
  
  We will be reaching back out to you very soon to work toward a resolution.  Once again, I apologize for the delay in getting back to you following the BBB's notification last Thursday. We appreciate your patience and are committed to addressing your concerns promptly.
  
  Sincerely,

  ***** ******, President
  Redd Pest Solutions

  

  Business Response

  Date: 05/15/2025

  Our General Manager reached out to Mrs. ********** and successfully resolved the issues she had raised. She is continuing her pest and termite services and will continue to be a valued customer of **********************.  Please let me know if there is anything further we need to do on our end to close out this complaint?  

  Sincerely,

  ***** ******, President
  Redd Pest Solutions

   

   

  Customer Answer

  Date: 05/15/2025

  The issue has been resolved by the General Manager of Redds.  They have reinstalled the bait stations and changed the renewal date to 12/13/2026.  I'm grateful to the BBB for providing the platform for my complaint.