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Business Profile

Stump Removal

A1 Stump Grinding & Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stump Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. **** ******, or **** *******, as his legal record shows - is operating a second line of work under the *** ********** **** ** **** *** ********* **** *******. This second line of work is A-1 Stump Grinding or A-1 Tree Services - neither are filed with the state of Mississippi. On 2/14/23, I met with Mr. **** to discuss a stump grinding job of approximately 1,200 stumps to be completed for a total of $12,500.00 & an agreement was signed (photo attached). **** was insistent that he receive a 20% deposit for the work, as he would need new teeth for his equipment, etc. I explained 20% was outrageous before work started, so I paid him 10%. **** came and ground 8 of the 1,200 stumps and left claiming the ground was too wet and he wanted it to dry out. As of 3/14/23, **** has ignored all communications and is yet to return to complete any of the work. I am out of pocket $1,250.00 and cannot contact this man. I am going to be filing charges if BBB cannot assist in refunding my money for work that was to be performed. Upon looking at the A-1 Stump Grinding Facebook company page, I see another complaint from a previous "customer" claiming that Mr. **** has stolen from them as well (photo attached). It appears that I am not the first one. This man needs to be stopped.

A1 Stump Grinding & Tree Service is NOT a BBB Accredited Business.

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