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Business Profile

Ambulance Services

AAA Ambulance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for AAA Ambulance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Ambulance Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from AAA Ambulance Service for a trip to a procedure on 08/10/2023. The bill was received many months later. I was told a *** ( certificate of medical necessity) form was needed from the provider in order for them to bill the insurance company ( ************). The provider faxed the form to *** on 07/24/2024 which was verified received by personnel in the business office.I am seeking help to resolve this issue because *** turned this bill over to ********************************* A Debt Collector. I spoke to **** at *** business office and its apparent to ME that they never submitted the *** form to the insurance company for payment. She told me that they would submit the form for payment to the insurance company but the bill would remain in collections. I spoke to ******* with collections and was told that *** could request a hold on collections until the insurance is billed.I am asking BBB to have upper management address this issue in order to ensure my insurance is billed for this service and for AAA to place a hold on collections until the insurance process the claim.Thank you in advance for assisting me with this matter.The debt account number is *********** reference number for the debt collection is: ******** Sincerely,*** ******

      Business Response

      Date: 10/28/2024

      A Certificate of Medical Necessity (CMN) was needed for this trip. The provider did submit documentation to support however it was not on the *** form and completed in its entirety. We did not follow up with the provider's office to let them know what exactly items the insurance company needed. We filed the claim with insurance with the provider's documentation. It did deny for timely filing, we sent the claim to timely filing. The customer is not responsible for this claim. It was sent to *** in error. The customer has been removed from the *** Collection agency. 

    AAA Ambulance Services is NOT a BBB Accredited Business.

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