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Business Profile

Car Dealers

Pine Belt Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around April 17, 2025, I received a text from Pine Belt Chrysler Dodge Jeep Ram (CDJR) containing a service approval link for my Jeep. The link clearly listed only $137 in authorized work, and I approved that amount. I explicitly communicated via text that I did not want to approve any additional recommended repairs and that the link would not allow me to proceed without selecting a recommendation—which I stated I did not wish to approve. I reiterated this concern in writing.

    Despite this, Pine Belt CDJR moved forward with additional repairs without my consent and is now demanding $1,982 in payment before releasing my vehicle. They are refusing to honor the original agreement and are holding my Jeep until the full balance is paid, citing my response as implied authorization.

    This constitutes unauthorized service and predatory business practice, as I never approved the additional repairs or charges beyond the $137. My communications, which I have documented via screenshots, clearly show that I voiced concern and only agreed to the service item explicitly listed.
    I am requesting immediate assistance in recovering my vehicle and resolving this dispute fairly. I am willing to pay the originally approved amount of $137, and I believe the additional charges should be dismissed.

    Business Response

    Date: 05/21/2025

    We currently trying to get a hold of Mr. ***** ****** for resolution.  The communication between our Service Advisor and Customer were not clear.  We proceeded to install a part that we perceived as approved but that wasnt his implication.  Our Resolution to customer is to reinstall his old part and let him just settle the balance of the original dollar amount he approved.  Please contact ****** **** at Pine Belt CDJR to work thru the logistics.

Pine Belt Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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