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Business Profile

Utility Water Company

Holly Springs Utility Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought my house in this town in January of this year. I did not know that the utilities worked only when they want to & nobody seems to care. The MAYOR is the one responsible for how this business is run. WHY?! But anyway, my bill is due on the 15th of the month but isnt posted online, OR received in the mail! It arrived approximately 2 weeks or so after the due date. If you can ever get a response on the phone, they just tell you to pay what it was last month BUT that is not how you run a business. Its colder ************** be the same amount. I still havent received my actual bill & today is the 25th of the month. Every time the wind blows, the power goes out. I pay for a service that I am not being provided & now I am stuck since I bought property here! Please help get something done about this. I cant get behind because you will nvr catch up this day in time. They charge whatever they want to & you have no choice to pay it, even though you arent being provided what you are paying for. Her name is ******************************* says theres nothing wrong with the power or how its being run. I live in a ***** square foot ********* utilities have doubled since *********** have no detailed bill stating why & nobody willing to help me find out. HELP.

    Customer Answer

    Date: 11/07/2023

    I cant keep power on at my residence. This company is halfway run & thinks itsa privilege to provide you with the utilities that are paid for monthly. Its sunny af outside rn, yet I am without power. I want this resolved before I request legal help against them. I receive my bill on the 27th with a late fee applied to it, when its due the 10th. You cant get the late fee waived because you cant get them on the phone. I BOUGHT PROPERTY HERE without being disclosed this information.

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've bought some property in Ashland which unfortunately seems to have Holly Springs Utilities. I've been reaching out since before I purchased the property in April of 2023 to see who provided the Utilizes for my property, after having to ask a neighbor I found out it was Holly Springs. No one has nice things to say about this company so far. I've been reaching out since May of 2023 to get new service to my property which would include a survey and pole so I can begin building. However, there has been very little response. It will go weeks before a response is offered and even then it does not move forward in any process. Currently is is 9/28/2023 and I am still without power or able to start my build. Emails of all my correspondence attached.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have my electricity tuned on over a month ago and it still has NOT been turned on. I have called at least 2 times a week leaving messages with my phone number yet they never returned my calls

  • Initial Complaint

    Date:11/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billing issues, charging me for services that I have not received. Estimating meter readings on water meter since it was installed, and not fixing *** lighting that has been out since Junereported to them in July.

Holly Springs Utility Department is NOT a BBB Accredited Business.

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