We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

Connie's Custom Cleaning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Maderia B.

    Date: 02/10/2023

    I just had the MOST unprofessional experience w/ Star of Connies Custom Cleaning who informed me that she is the ***********-owner. At 2:32pm I received a text asking if they could come to my home (1st appt) on 2/11 @ 12:30pm. I replied ok & that its inconveniencing but Ill make it work. At 2:56 I was texted again saying they didnt want to convenience ********* would keep my initial time on 2/11 @ 9am.I immediately replied that my appt is scheduled for 2/13 at 9am & provided a screenshot of the confirmation text I received earlier today. I also informed her if she needed to reschedule me for 2/11 (Saturday) that it would be ok Then she tells me that we dont work on weekends!I then called to try to figure what was going on. **** proceeded to call me hun, I asked her to please refrain from addressing me as hun. She continued addressing me as hun& raising her voice saying that her assistant was the one who was texting me; She then ended by saying she did t have time for this and disconnected the call.I have include a re-print of latest communication which is clearly contrary to the text messages received.STAR: I didn't mean to offend you i was trying to get a word in to explain what happened. And some women from the south use Hon, I did not mean it to offend you. I am sorry we got off wrong on this issue. We were going to ask if you would change to 12:30. But when you said it was inconvientent I told her to ask the other person if they would do the 12:30 time and they said they would. So I told her to tell you you had the 9 appt. She text you but said tmrw by accident. It was a mistake, just a mistake. I am sorry for what happened we are training someone to help out. We have a recording of all calls and text as well. and youre right it was unprofessional after | listened to it. I wasnt yell at you I was just trying to explain.***I informed Star thats its illegal to record someone without informing them and asking for permission.

Connie's Custom Cleaning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.