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Business Profile

Interlock Device

Smart Start Ignition Interlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Device.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Problems with Product/Service
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place takes advantage of people. I wasnt for sure if I need to have the *** (Interlock) system installed on my vehicle so I called to inquire on Aug. 22nd. They recommend that I go ahead and set up an install and it requires a $40 Pre-install fee, I pay it and they say someone will get in touch with me to make an appointment. A few days go by and I havent heard anything so I call back find out my appointment is for Aug. 26. I ask should I get it installed?, because I wasnt for sure I even needed it, they responded by yes if you cancel now itll cost another $40 to cancel or change the install date so I keep the appointment. I had the device installed and it cost me another $175 then 13 days later I get a lock out code for log full. The device installed was used and not cleared out and was charged another $30 for a lock out code ( which wasnt even my fault). When I get to the shop to have it fixed they tell me I have to pay another $114.99 before they can fix it. This payment wasnt even due until 9/26 but I paid it anyways. Then 13 days later the exact same thing happened, Log full, so I call the shop and go through h*** with them acting like it was my fault. The next day I go to the *** to see if I even need this device and I dont so I call to have it removed, they say ok just set up an appointment with the shop to have it removed. So I do and the shop tells me its going to cost another $59 uninstall fee. Then after I pay that they say I have to pay Smart Start another $69 for uninstall. This company is taking advantage of people and should be held accountable. I would like a full refund for not being advised to not have it installed until necessary.

Smart Start Ignition Interlock is NOT a BBB Accredited Business.

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