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Business Profile

Auto Repairs

Auto One Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 8, 2024 - Date of Business Transaction.Vehicle (2011 SRX ********* was diagnosed by owner. The technicians result was the need for a new motor. Owner provided a service invoice that included parts and labor for the amount of $6,340.00.Owner requested half of the invoice total. Owner received a check for the amount of $3,170.00 on February 8, 2024.Buyers request for full refund and return of vehicle.

    Business Response

    Date: 05/28/2025

    I have  not heard from Mr ********* we did receive the deposit, paid for the engine. There was a back order on the engine for a while and the repair was placed on back log. I have all intentions on repairing the vehicle. The ******** has been here for over 2.5 yrs, we were waiting on Mr ******** for the deposit. I didn't think he was in a rush due the amount of time he left it here. I'm more than happy to repair the suv, but a refund is not a option at this point. We stored his truck for years, based on his word that he was planning on fixing it. We can have it done in 45 days, thanks **** *********. Please give me a call to discuss the plan.

     

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