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Business Profile

Chimney Sweeper

Fireplace Chimney Sweep Solutions
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of money transactions: 3/6/24 & 5/20/24
    I paid this business $1979 for a leak around my chimney. The leak was not fix. Now the company is saying that the leak is coming from the flashing around the chimney, but repairs on the flashing was included in the initial price. I can include that invoice if necessary. I asked for a refund, but he never addressed it. It has been a year since starting this process. It has been aggravating and time consuming. I simply want the leak fix or a refund.

    Business Response

    Date: 05/22/2025

    The customers chimney had cracks which were repaired by my company. She complained of the chimney leaking twice after the repair was completed. Each time we went out and went over the chimney making sure of our work. I let the customer Know that the problem was not the chimney but the roof that was leaking. When the roof leaks the water can run down u til it hits the chimney, then run straight down the side of the chimney which makes it look like a chimney leak but in fact it is the roof. 

    Customer Answer

    Date: 05/22/2025

    His assessment is not true. A new architectural shingled roof was put on in 2021. The problem was not in the roof. He simply did not follow through fixing the leak around the chimney. I did suggest a refund or at least a partial one. Initially he assured me that he could fix the problem, but needless to say it didn’t happen. I honored my end of the contract, he didn’t. (Total paid: $1979). I had to ask him personally to come and take a look at the problem, because he was sending some of his workers. Simply put; he was paid and did not stop the leak. 

Fireplace Chimney Sweep Solutions is BBB Accredited.

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