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Business Profile

Medical Training

Essential Health Careers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was selected to come in to get registered for a class program I was to all I had to pay was $65,and bring in all documents and background check and all came back good and clear.I spoke with a staff that told me I wasn't approved to receive their government fundings I would have to go elsewhere where only for the findings and return,and I did so then they came up with an excuse saying I waited to late 2 days of classes has begun already.So I spoke with ***************** to let her know I have fundings out of pocket then that's when I was told,I could attend class the one night of class went well I was giving my ******************** that was assigned to me.The next day I received a call from ******* stating i wasnt chosen out of all the other students for free federal fundings,so do not come back on campus... after they found out there was other resources that was willing to help me to get in this 16day program.Allegedly the resources that contact them willing to assist me was told do not helo me...and haven't heard from the others at all

    Business Response

    Date: 03/25/2024

    Greetings,

    We regret to inform you that our company's attempt to assist you with funding was unsuccessful. Additionally, we would advise against starting the 16-day program two days behind schedule. Moreover, despite the non-return of the new textbook, we have refunded your $65 fee as per your request through Cash App. Furthermore, we have recommended other CNA schools that *** better suit your needs. Please do not let this setback deter you from pursuing your CNA career, and we wish you the best of luck. 

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