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Business Profile

Auto Salvage

J&J Auto Savage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 30, 2023 i drove over an hour to ***** Ms to J&J Auto Salvage to purchase a transmission for my 2011 Chevrolet Malibu 2.4 engine, 6 speed for $745. I was told upon purchase that I have a 30 day warranty on all parts and I have my receipt. On April 19th, 2023 my mechanic stated working on my car. He already had fluid and filter that he installed in the transmission from j&j because he work on transmission. My mechanic called me and told me that the transmission i got from j&j auto salvage was no good. I contacted j&j and asked them could I exchange my part or have my money back. They replied send receipt of fluid and filter. I said ok and send receipt this morning on 4-20-23 and they informed me it was void. I informed them that $745 was too much money to go to waste and could I exchange my part or get a refund. They still said no and have been very rude and racist to me and I have messages to prove it. I am no longer wanting an exchange but my money back so I can use that to get my car fixed. Can you all please help me in getting my money back please. I put a 2nd resolution for exchange in case I don't get my money back but I want my money back and if they not wanting to do that I will do exchange but they was just so rude and they do business bad and do not know how to talk to people but I don't want to lose out if they don't give me my money back I would do exchange so it won't be a total waste but $745 is too much money and then I had to drive over an hour to get it. I tried to upload my proof for fluid ans filter receipt and receipt of purchase but it kept saying unexpected error but I do have the proof ans willing to email to you all if needed also proof of messages from me and them trying to get my money back.

J&J Auto Savage, LLC is NOT a BBB Accredited Business.

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