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Business Profile

Auto Repairs

Herman's Auto Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It all started a little over 9 months ago. I purchased a vehicle from ******** ****** in laurel MS. Right off the bat I started having trouble out of it. Kept taking it to the car shops they kept saying it’s a gas issue. “You’re buying bad gas.” Few weeks of it being home my van completely dies. Get it towed to a local car shop called AAMCO when they realized it was my motor they couldn’t help us they only worked on transmission issues. We called ******** the place we purchased from and asked what shop locally… covered with our warranty. They sent us to Herman’s auto tech. ******** offered to cover what the warranty wouldn’t if we sent it to Herman’s. He made a deal with the owner and they’re doing it for cheaper. Since getting it towed to Herman’s it has sat on a curb and not moved in over 2 months now. Every week we call it’s a different excuse. We told them we would move it to a different shop that offered to get to it 3 weeks ago. My van hasn’t left the curb since it’s been there. Our biggest issue is our warranty will cover a rental car “supposedly” and they refuse to even run a diagnostic on it so we can get it sent off to the warranty company and get my rental. As of now I’ve been without a van over 3 months. Even the dealership (********) said it wasn’t right them trying to charge us $125 to move it. I think myself it’s a lemon from the beginning and ******** ****** doesn’t want to admit it. We’ve been calling ******** for weeks now to talk to the man that sold us the car and he’s always conveniently out of office. We’ve even went to both Herman’s and ******** and they avoid us at all costs. I NEED MY VAN FIXED ASAP! Almost 3 months is INSANE to wait!!! ******** also said if we move the vehicle to a different shop they would no longer cover the fees the warranty would not cover. So we’re literally stuck between a rock and a hard place! I have pictures of where my van has sat since it’s been there!

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They told me 6 months ago they was going to work on my car this is the second time I had it out there paid them same problem saying they would fix it always giving me the run around

    Business Response

    Date: 04/21/2023

    Mr. *****,

    We want thank you for being patient while we have had your car.  We now have your car inside our shop on the lift to be repaired. We have been extremely short staffed with a heavy work load over the past year. We plan on having your vehicle completed in the near future. Thank you again for being patient.

    Sincerely,

    ***** *****

    Herman's Auto Tech

     

Herman's Auto Tech is NOT a BBB Accredited Business.

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