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New Car Dealers

Cannon Nissan of Laurel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Vanessa P

    Date: 05/27/2025

    Formal Complaint: Cannon Nissan of Laurel To Whom It May Concern,I am writing to file a formal complaint against Cannon Nissan of Laurel, regarding the improper handling of a routine oil change on my 2003 Infiniti Q45, which resulted in potential engine damage, poor communication, and an overall unprofessional experience.On March 10, 2025, I brought my vehicle to Cannon Nissan of Laurel for a scheduled oil change. I explicitly requested full synthetic oil for my vehicle, as required by its specifications. However, when my husband attempted to start the vehicle on April 10, we heard a loud knocking sound from the engine. Upon reviewing the service receipt, we discovered that conventional oil had been used instead.I immediately contacted the service department and was met with an unwillingness to accept responsibility. I was told to use my roadside assistance to return the vehicle to the dealership, even though the issue was due to their error. My insurance provider ultimately arranged for the ****Throughout the following weeks, I received inconsistent updates and no written documentation of repairs. I personally visited the dealership multiple times and requested a clear record of what was done to my car. Each request was denied or dismissed. When asked if the oil had been replaced with the correct type, I was told it doesnt make a difference, a statement that is both inaccurate and concerning.Most troubling, on May 15, I received a text message (not a formal call) claiming my vehicle had to be picked up by 5 p.m. or I would be charged a $50/day storage fee. My husband and I were never informed prior to this message, and this type of communication is *************** this day, I have not received proper documentation, an apology, or assurance that my car has been properly serviced. I strongly caution others from doing business with this dealership.Sincerely, ******* ******

  • Amanda C

    Date: 01/05/2024

    Cannon in Laurel Ms will lie to you just to make a sale !!! We have proof that we paid $700 to have gap insurance and now they are saying that we don’t have it , that money was put toward the down payment of the vehicle.

Cannon Nissan of Laurel is NOT a BBB Accredited Business.

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