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Business Profile

Generators

Generator Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a whole home generator installed by Generator Technologies Sept. 2021 and it needs servicing. Does not work. It’s been installed for less than 1 year with 1 year warranty covered by them. I’m supposed also have an Extended 5 year warranty. I have called the number listed for business and only get answering machine and can’t leave message. Mailbox is full.

    Business Response

    Date: 08/29/2022

    We do not have a service technician in-house. Please go to generac.com to find a Service Technician in your area. 

    Customer Answer

    Date: 08/30/2022

     

     Complaint: ********

    I am rejecting this response because: They said would provide first year maintenance and told me when sold me the generator that they would be able to provide service in less than 24 hours of me needing service. I haven’t even had the generator a full year yet. This company came recommended by another business that knew of their work. What a rip off and very misleading. I have the wi-fi apparatus that still needs to be installed in the unit

    Regards,

    ***** ******

    Business Response

    Date: 08/31/2022

    At this time, we do not have any employees that can service your generator. Please see below. You will be able to see documents that will give you a full explanation. Thank you. 

    If you would like to view the bankruptcy petition and other documents filed by the debtor, they are available at our Internet home page www.mssb.uscourts.gov or at the Clerk's Office, 501 East Court Street, Suite 2.300, P.O. Box
    2448, Jackson, MS 39225-2448.

  • Initial Complaint

    Date:07/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a disabled veteran and have been taken by the below Company, Generator Tech in Madison MS took a $5000 check from me on May 6, 2022 and cashed the check on May 10, 2022 knowing they filed for Bankruptcy 0n 30 April 2022. They did not even notify me of this. I called the Reps phone number and it is no longer in service. Called the number to Generator Tech and they have an old message stating they would return back to work on 5 July 2022. The mailbox is full so no message can be left.

Generator Technologies, LLC is NOT a BBB Accredited Business.

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