Complaints

This profile includes complaints for Morrison Publishing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morrison Publishing, LLC

  Madison, MS 39110-6006

• 

  Morrison Publishing, LLC

  965 Highway 51 Ste 4-100 Madison, MS 39110-8680

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $8,500 program under Adrian's Econ Success Academy. Aa a part of the course, I was promised 1 on 1 coaching and excellent customer service. However, my experience has been the worst. You would think that for a course that is not only at that price range, but also endorsed by Shopify would be exceptional and yield outstanding results. Unfortunately, it is anything but that. First, my coaches were not knowledgeable at all, and often did not even do a good job explaining everything. What is the point of having a coach who should be an expert with e-commerce, only to have me to most of the work/research? Also, I have changed coaches numerous times after filing a complaint but every coach had different ways of approaching an online store, and I had to yet drop even more money on starting a new store, a new plan, a new domain, etc. I have so many other issues and complaints that I don't even think I have enough space left to list them. DO NOT BUY THIS COURSE, save your money and get a $200 course that does a better job than this guy SCAM SCAM SCAM.
  I have contacted the supervisor multiple times in hopes of getting an appropriate resolution, but that was not the case, despite trying over and over to make things right. I even thought of pursuing legal action because at this point it is a scam.

  Business Response

  Date: 10/15/2022

  Our firm represents Launch Wise, LLC (“Launch Wise”).  This letter is in response to the complaint registered by Mr. ******** dated October 4, 2022.  In 2021, almost a year ago, Mr. ******** entered into a service agreement with Launch Wise to learn how to market products on Shopify.
  
  Luanch Wise provided everything promised and more.  The problem is he resisted much of the training and was unwilling to implement the strategies taught.  Even though the company spent extra time and gave him additional resources, Mr. ******** refused to take Launch Wise’s advice.  This is in direct contradiction to the Agreement signed by the parties.  In particular, the Agreement states:
  
  The criteria (what we expect from you) for this program is that you will stay motivated, be organized, commit a minimum of 10 hours each week and complete the assignments that are outlined in the lessons. It will be up to you to do the work necessary for success and communicate with the coaching team, as often as you like, with any questions you may have in regards to your marketing and advertising efforts.
  
  Mr. ******** only faithfully attended each session for three (3) weeks and only completed three (3) of the twenty-four (24) trainings, and his attendance became sporadic.  Attendance dropped down below fifty percent (50%) for October and November, then in December stopped attending all together. 
  
  In the end of February, they attended one more session but missed several that they were scheduled to attend.   In late February 2022, Mr. ******** started attending the more of his sessions for about one month.  To satisfy the client, Launch Wise gave him several additional training sessions at no cost.  Then the company switched trainers at his every request.  Yet his claim was that it was “too much work” and he wanted a more “hands-off approach.” 
  
  This is not a done for you service.  The service requires participation and effort, as the Agreement defines.  Launch Wise offers training not management of a website or a store.  The Company made several accommodations and responded to every one of Mr. ********’s requests.  My client spent hours creating, modifying, designing, troubleshooting, etc., a website for him.
  
  This experience was frustrating for my client as it would often train Mr. ******** but he woud not complete any of the assignments and again would resist the training.  Ultimately, my client extended his services by twenty-five percent (25%) to attempt to help him, this included access to products he did not pay for including hotline sessions and unlimited support.   Launch Wise is concerned about its customer’s happiness, satisfaction, and success and that commitment is remains unwavering. 
  
  This client was not consistent with the training.  This client did not implement all of the work agreed to and gave push back when asked.  We have done everything possible to help this client and still currently are dedicated to helping them complete the program and learn everything.  This is reflected in our continued support, added free training times and access to our program.  
  
  At this point, Launch Wise has lost money providing the services to Mr. ********, and will not be offering a refund.  The Agreement requires arbitration of all disputes in the state of Mississippi with the American Arbitration Association (“AAA”).  Launch Wise will not initiate these proceedings, but it is Mr. ********’s obligation if he so chooses. Please direct all future communications to my attention.