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Business Profile

Tire Dealers

Big 10 Tires

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst experience ever in my life. Went in to have a dual stabilizer, shocks and spare tire carrier installed. Got home and they had broken the tailgate for the spare tire carrier and cut the third brake light in half (it only needed to be unplugged). Tailgate still doesn’t close properly. Noticed it was driving strange and wasn’t safe so I brought it back only for them to keep it for several hours then say I needed additional parts (which I do not need and has been verified by two other shops). Took it to their main competitor and turns out Big10 put the stabilizer on backwards. Had to get Big10’s competition to fix it. Called Big10 back with my issues and how I had to resolve it and was told yeah I’ll talk to the guy that installed it. Called back several times to speak with a manger to no avail. Worst customer service experience ever and they have no idea what they are doing. How do you cut a brake light when it can be unplugged and then just throw the parts in my back seat, put a dual stabilizer on backwards and there’s no resolve to the tailgate issue now. I found the owner online and called to speak with him and was told the general manager would be notified and call me (that didn’t happen as well). Big10 should be shut down for how they treat their customers and the damage they do to vehicles. This is actually my third vehicle they have messed up. My first vehicle didn’t make it five miles down the road after I brought it to them. They had to come meet me in a parking lot and fix the tire they messed up. Second vehicle, they didn’t bolt the shocks down after they installed them and the shocks lost all the nuts driving down the road and the whole front end was shaking. I tried to give them multiple opportunities to make this right but the managers will not speak to you, you have no way to contact the owner and the general manager, I guess, falls right in line with the other two and just doesn’t care. Poor excuse for a shop.

    Business Response

    Date: 06/16/2023

    have resolved issue with customer & apologized for mis communication

    Customer Answer

    Date: 06/17/2023


     

     Complaint: ********



    I am rejecting this response because: spare tire carrier is still not resolved and tailgate doesn’t close properly. 



    Regards,


    ****** ********







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