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Business Profile

Training Programs

Ecom Success Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Request for Assistance with Unwanted SMS List Removal Dear BBB Team, I am writing to you in the hope of receiving assistance with an issue I have tried to resolve directly with an organization but without success. My name is [Your Name], and I reside in Italy. I subscribed to an online webinar organized by the company [Company Name] based in the United States. During the webinar, I realized that the content was prerecorded and not live as advertised. I attempted to communicate politely with [Company Name], requesting removal from their SMS list, but I did not receive a satisfactory response. I have written to them multiple times via email and also attempted to contact them through their Facebook profile, with no adequate response. What adds to my concern is the disrespectful behavior I encountered when I raised the issue on their Facebook page. Please find below the exchange between me and Mr. ****** ********, one of the company’s representatives: [Include the Facebook exchange here, if possible] My main issue is that I continue to receive promotional SMS messages from [Company Name] despite requesting removal from their list. I cannot send an SMS with the word “STOP” due to my mobile plan in Italy, and this is causing me inconvenience. I request your assistance in addressing this situation appropriately and resolving the problem. I have attempted to resolve it directly with [Company Name], but so far, I have not been successful. Please consider my request and help me in resolving this matter. Thank you for your attention and assistance. Sincerely, **** ******

    Customer Answer

    Date: 10/04/2023

    Hello. Actually there is nothing else to add to my complaint. I do not asking refund. The only charge was 1$ to can partecipate to the webinar. I do not asking the refund! I’m asking for remove my personal mobile number from their database and to not contact me again. There was a their behavior and attitude I did not appreciate during the webinar, so I decided to stop to follow them. I unsubscribed correctly from their mailing list and this point is ok. But their still have my personal number where they contacting me, in automatic way to follow their webinar and this is weekly and it’s annoying to receive unwanted SMS. Now, again, I contacted them for almost 3 months to deactivate my number from thei SMS list, but they aren’t responding anywhere, email, Facebook, instagram. 

    Business Response

    Date: 10/06/2023

    Ms. *******, 


    The company has removed Ms. ******'s contact information and will not communicate with her again.  This should satisfy Ms. ******'s concerns.  


    Thank you,


    ****

     

     

    Customer Answer

    Date: 10/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I really appreciate your intervention in the matter.

    Regards,

    **** ******

     

Ecom Success Academy is NOT a BBB Accredited Business.

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