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Business Profile

Car Rentals

Landrum Enterprises, Inc/ U-Save Car & Truck Rental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15/2023, I rented a car from U-Save because both of my vehicles had some mechanical issues and I had no car to get around in at that time. This place was my last resort due to Enterprise Rental not having anything available. I paid $311.00(this included the $200 deposit). The guy that checked me end, went out to get the car and he took a picture of the outside of the car. I then joined him outside to inspect the outside of the car. I left the place immediately after signing the paper to pick up my kids from school. Upon me arriving home, is when I noticed the small holes in the seats. I couldn't call back to make them aware of the damage to the seats because they were closed. I was under the impression that they had to know that they were there because I noticed them an hour later after renting. On 5/17/2023, I extended the rental days to 5/19/2023, for which I paid an extra $111.00. The same guy from before went out to the car to get the mileage and it had totally slipped my mind to mention the seat damage. On 5/19/2023, I returned the car and it was a different person who was there, and then is when they told me I can't get my deposit back due to the damage to the seat. I tried telling the person that I didn't smoke in the car at all and I noticed that damaged the day I rented. He went on to tell me that he and the lady agent didn't remember seeing those in the car. I went on to tell them that the guy did a walk around the car and didn't inspect the inside of the car at all. Usually when I rent of car from a business they inspect the outside and inside plus take pictures. The first thing I noticed in the business was a sign that stated Smoking Fee was $300. I would not dare do something that stupid to risk losing $300. I shouldn't have to pay for a previous user's mistake because I think there was no inspection done on the inside of that car from the previous user because I wasn't given a full inspection during check-in from the employee.

Landrum Enterprises, Inc/ U-Save Car & Truck Rental is NOT a BBB Accredited Business.

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