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Business Profile

Sound Systems

Peavey Electronics Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a brand new Peavey Invective MH 3/1/21 almost two years ago from a dealer. Contacted Peavey 4/4/21 due to hum issue with amplifier. Sent Peavey a video of issue per their request and was told it was ‘forwarded’ on 5/18/21. I boxed the amp back up waiting to send it for inspection/repair. Peavey never responded. Recently pulled the amp back out as I forgot all about it and the issue. Was reacquainted with the issue. Then I researched this hum issue extensively. I even posted a video in a facebook Invective group asking if others had this issue or if this was the way the amps are. 2 people who have this amp said theirs do not hum like this. I changed tubes to all new tubes. No change in hum. Used different cords, cables, power outlets etc. Hum still present. Contacted Peavey again 2/15/23 for help. I only received one email back on 2/15/23 asking ‘where are you located’. I responded on 2/15/23 with where I am located and gave a video clip of the issue. Then I made a proper video of the issue. Sent that too. Then I remembered I had done this all before nearly two years ago. I forwarded that old email to the ‘contact’ at Peavey. Still haven’t received an email back. I called Peavey on 2/22/23 and I asked if the person I was emailing was available. It went to voicemail. I called back to speak with someone else and I kept automatically getting transferred to the voicemail. My 2 year warranty for repair of manufacturer defects is up March 1st 2023. I don’t want this defect swept under the rug if they are trying to wait out warranty responsibility. I have been more than patient. This is not user error or a defect/issue I caused. All
    I want is my amp fixed, repaired or replaced per their warranty. Thank you

    Business Response

    Date: 03/06/2023

    Customer has been contacted and has shipped his amp to us for reveiew and repair if needed.

    Customer Answer

    Date: 03/06/2023


     

     Complaint: 19455799



    I am rejecting this response because:

    The email I received states they will fix it under warranty. See attached.  Their response here mentions nothing of that. Although it is appreciated they responded, their response is vague. I would like to leave this open until successful completion of warranty repair. If thats not an option then if this repair obligation under warranty goes sideways I will have to come back  

    Thank You
    ******* ****







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