Complaints
This profile includes complaints for Ferguson Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to purchase a car from Ferguson. I paid on it 3 years the payoff amount NEVER went down. So I gave them the car back. Now 5 years later they are garnishing my wages for twice what I owed them. I was never given a notice about court or anything. They are taking 25% of my wages.
Business Response
Date: 05/15/2024
****************** received a loan from Ferguson Federal Credit Union on 10/19/16 for $16,680 at 18.0% for 78 months. Her monthly payments were $365 and she financed a 2015 ******* Elantra. Member provided that she had insurance but never provided full coverage insurance which was part of her loan requirements.
On 3/22/19 the vehicle was repossessed and on 11/6/19 the vehicle was sold for $4,400. Once the fees were added to her loan due to repossession, and the vehicle was sold the deficiency balance was $18,799.17.
Breakdown:
On 2/21/17 the balance was $16,237.61.
On 2/24/17 ********************** was added to the loan in the amount of $2,455.00(10/19/16-10/19/17) and that made the balance $18,692.61. We use to add the *** at a yearly rate. Then in 2018 all *** charges went to $127.00.
When member made monthly payments of $365.00 less than $100 was going to the principal of the loan, the rest was going to interest. Some months all the funds were going to interest and late fees because she was paying late.
On 3/8/18 member was charge for ********************** (***) in the amount of $254 for ******* and Feb. The balance was $18,188.45 was the *** was added.
4/19/18 $127 added, balance $18,315.45- for March
5/31/18 $127 added, balance $18,387.73- for April
6/8/18 $127 added, balance $18,514.73- for May
6/28/18 $127 added, balance $18,604.29- for June
7/26/18 $127 added, balance $18,619.14- for July
8/30/18 $127 added, balance $18,506.21- for August
9/27/18 $127 added, balance $18,631.17- for September
10/25/18 $127 added, balance $18,723.86- for October
11/29/18 $127 added, balance $18,750.86- for November
2/11/19 $127 added, balance $18,977.86- for December
****************** paid late numerous times and never provided full coverage insurance. She was aware of the court proceedings and even responded to a letter from our attorney. Please see the attached documents and let us know how we may be of further assistance.Thank you,
*******************
Business Response
Date: 05/15/2024
I wasn't sure if you received the documents I attempted to upload earlier. I placed them into a zip folder for your review. Please let me know if I may be of further assistance.Business Response
Date: 05/17/2024
I have attempted to respond via this method 3 times. Apparently, all three attempts have failed. I have sent an email to ************************************** detailing ********************** loan history as well as communication between ****************** and Ferguson. Please review the email and let us know if you have any questions.
Thank you,
*******************
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