We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotel Reservation

Econo Lodge Moss Point - Pascagoula

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. What I have found out is that Choice Privilege Booking allowed the tranaction of $157.09 to be charged to my account , and it was not approved by the establishment of the same hotel the resevation was booked for on the same date. Which is why there was no reason for the charge. When I called Choice Privillege they stated they saw no charge in my customer folio.  discrepancies on her end for the change only the the amount for the weeks stay , and told me because I was a member I was not responsible for a deposit, she also emailed Chargeback Operations at "****************************" to explain to them that $157.09 should not have been charged to my card. I received a letter 12/19/2024 stating my request to dispute the addition charge of $157.09 to my card was denied. I have reached out to Choice Privileges, and EconoLodge Biloxi Ms. Neither has my funds . Who has the right to my funds, I would like my $157.09 returned to me from my credit card company. Attachments are added that will show how none of this makes any sense. Why would I pay to check into a room , check out ,then pay to check into the same room . I stay at the same hotel everything I visit Biloxi because of its location and staff, so I truly believe the error isn't here but with the Choice Privilege franchise. Nevertheless I would like my funds reimbursed.

    Customer Answer

    Date: 01/06/2025

    To whom it may concern,  the reason I  feel passionate about the return of my funds is because there has been no valid explanation from Choice Privilege  in regards to why this deposit was kept. I arrived at the room on the date the room was reserved and was in the room I reserved for a the week at the rate if $856.50. In addition when I spoke with the manager of the EconoLodge of Moss Pointe Biloxi,  Ms. ******,  she confirmed I was not responsible for a deposit. I am asking that you take notice to the departure dates, check in times, etc on both documents to assist with the decision of the return of the additional $157.09 that I was billed for reason unknown to me.

    Business Response

    Date: 01/10/2025

    Upon further investigation, Ms. ****** had an original reservation on 9/30/24 for one night, that was not cancelled within the 24 hour window prior. This would explain the $157.09 charge for the no show fee. This is how no show reservations are done through Choice. She made a new reservation for the same date to check in and stay. I was contacted by her bank representative and they confirmed the same charges as valid. Unfortunately, I am unable to override those charges due to the cancellation policy.

    Customer Answer

    Date: 01/13/2025


     

     Complaint: ********



    I am rejecting this response because: I was at another Choice hotel in another location. I did call to confirm that the my reservation for the room that I had reserved with whirlpool accommodations was still available for the week. But I STILL was in the room by the end of evening because I was traveling from one state to another. Choice Privilege can see all of these things, these are the perks of being a member besides the accommodations of rooms being available.



    Regards,


    ****** ******







Econo Lodge Moss Point - Pascagoula is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.