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Business Profile

Pawnbroker

Sully’s Pawn Shop and Trading Post LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February I pawned my Bow with them...I've paid on it since then I'm picking it up in September broken..This isn't the first time..they have done this before I was told it was thoroughly checked out...it wasn't AT ALL this is a Compound Bow with some Components under as much as 3,000psi it's a Half-___ job I need someone to hold them accountable as this is a Very expensive Bow that just had 700 dollars worth of repairs and the same again coming...I'm contacting a lawyer...yall better do something this is what you do...with all the complaints of Stealing from customers

    Business Response

    Date: 10/24/2023

    Good afternoon. On February 15th of 2023 ************** pawned his ******** Compound Bow with ** at *****'s **** Shop. He redeemed the item on October 13th, 2023. Upon receiving his merchandise, he stated that the string had come off of the cam on bow. He then proclaimed that this can only happen by "dry firing" and that someone had dry fired his bow. This is not the case as his bow was put in **** on a shelf and has not moved since. However, it is apparent that the bow was not in the same condition as it was when ************** first pawned the item. Therefore, according to company policy, we offered to repair the item at NO cost to **************. We offered to send the bow to ************** in ******, ** to have it repaired. ************** agreed. Once we sent the bow to **************, it was inspected and noted that the string did not come off the cam due to dry firing. Since the bow was in the possession of Sully's **** Shop, we still had the bow repaired; AGAIN-AT NO COST TO THE CUSTOMER. When the bow was returned to **************, he was still unsatisfied. We offered to resolve this issue and ************** agreed to that offer. He also claimed that "this is not the first time" but our records go back to 2018(when we purchased the business from ***********) and this is the ONLY item that ************** has ever redeemed... While we value our customers and do not wish to have any customers upset or any situation left unresolved, we did what we said we would and ************** agreed. Thank you.

Sully’s Pawn Shop and Trading Post LLC is NOT a BBB Accredited Business.

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