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Business Profile

Monuments

Watts Monument Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister ordered a headstone marker from this company over a year and a half ago. We have yet to receive the product, which has been paid in full for, or a good reason for the lack of communication they have given us. At the time of purchase, they said it could be between eight months to a year to get materials due to supply chain issues. I have reached out multiple times with no response for the past two weeks. I finally received a text from one of the numbers listed on the receipt yesterday. They assured me they would look into this issue and contact me today to resolve the issue. I have not received any response today. The address to the company is incorrect on all platforms and the primary phone number is disconnected. All I'm interested is having a product to allow my grandmother to mourn the loss of her son. This needs to be resolved.

    Customer Answer

    Date: 10/12/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only reason I escalated this issue was due to the difficulty of contact with anyone within the company. Once I spoke with someone, they were very sorry about the issue, explained the entirety of the situation , and promised a quick solution. I do not want to hurt any local or small business, times are hard for everyone. The issue just needed resolving. Thank you.

    Regards,

    ***************************

     

Watts Monument Company is NOT a BBB Accredited Business.

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