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Business Profile

Grocery Store

Broome's Grocery and Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kimberly H

    Date: 10/05/2024

    On Friday October 4, 2024 at approximately 1:00 pm my family decided to try ******** Buffet for lunch. It it was raining and I was taking my 81 and 82-year-old parents along with my 3-year-old grandson and my 7-year-old service dog to lunch. I dropped my parents off at the door. They went inside, paid, and got a table. I parked and got my grandson and my dog out of the car and entered the restaurant. The man at the cash register started waiting at me as I walked to my parents table. He told me " I am not having any dog in MY restaurant. Especially one that big". He proceeded to show me a sign with a green check **** that said service dogs welcome. I informed him that he was indeed a service dog and he was specifically trained for mobility,balance, and fall alert. I attempted to explain federal law and the Americans with Disabilities Act to him and his response was "I am not debating this with you. Leave!". He then brought another gentleman out to try to physically intimidate us. Ultimately we were forced to leave.According to *******:A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animals presence.There was no legitimate reason to ask that my service animal and my entire family be removed. My hope Is that this business be educated on appropriate *** law and that no one else has to have this experience.

Broome's Grocery and Catering is NOT a BBB Accredited Business.

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