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Business Profile

Countertops

Southern Stone and Cabinets
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately 9-10 months ago I built a new house. I contacted Southern Stone and Cabinets to get a quote for Cabinets and Countertops. during the build without my knowledge, the company changed hands. I was contacted by a lady named **** who said she had taken over my project. Due to the fact I had already paid a down payment for both cabinets and countertops, I went ahead and let them continue . From that point on it had been a complete nightmare. They did so much wrong, that it's almost as if they did it on purpose !! After Approximately 6 months, paint started coming off of the cabinet that contains the trash cans. Approximately 2 months ago, they sent workers to the house to try to fix it, but according to them, the paint they had didn't match the original paint. We have been calling and calling our sales rep ***** but she never answered our calls. Finally I spoke with a lady named ******* and sent her pics of the cabinet. Today I was contacted by ******************* who said they would not fix the issue because it was "damage ". There is no damage !!!! The paint is coming off.... **************** also said I could pay for a new door .... Really ??? you don't stand behind your product for at least a year ? He never even came to look at it. He has single handedly ruined our new kitchen... I want it fixed !!!! its not even a year old. I have never seen a more incompetent company in my life !!!! I will not accept anything less than having it fixed !!!

    Business Response

    Date: 02/28/2024

    *****

     

    Please find attached Southern Stone and Cabinets written position on ID #********.

     

    With Kind Regards,

     

    *************************************

    BUSINESS MANAGER

Southern Stone and Cabinets is BBB Accredited.

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